Installation Manager: Customer-Driven Scheduling & Resolution

American-Carpet-South-; Hudson (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Vacation (Planned Time Off)

Sick/Personal Time Off

Flexible Spending Accounts

Health Savings Account (HSA)

Commuter Accounts

401k with Employer match

Voluntary Short Term Disability

Company Paid Life Insurance and ADD

Employee Assistance Program (EAP)

Job summary

American Carpet South is seeking an Installation Manager to oversee installation teams from dispatch to job close-out. The role emphasizes real-time issue resolution and aligning with our Say Yes values while meeting financial objectives.

You will manage a high volume of scheduling calls, verify orders with customers, track ETA, and ensure customer satisfaction after installation. You should be comfortable learning new systems and solving problems in a fast-paced environment.

Qualifications

• Experience in a Call Center environment with customer focus.
• Able to learn new processes quickly and adapt to changes.
• Proficient with computers and navigating multiple systems.
• Strong problem-solving abilities.

Responsibilities

• Make and receive a high number of scheduling calls.
• Verify purchased items with the customer to ensure correct product.
• Coordinate with Installation team on ETA and arrival times.
• Follow up with customers after installation to ensure satisfaction.

Skills

Call Center

Customer service

Problem solving

Multitasking

Tools

CRM software

Job description

American Carpet South is seeking an Installation Manager to oversee installation teams from dispatch to job close-out. The role emphasizes real-time issue resolution and aligning with our Say Yes values while meeting financial objectives.

You will manage a high volume of scheduling calls, verify orders with customers, track ETA, and ensure customer satisfaction after installation. You should be comfortable learning new systems and solving problems in a fast-paced environment.