Installation Operations Lead

Paycom; Chattanooga, Northern (TN, KY); Hybrid; USD 46,000 - 50,000; Full time

Job summary

Rite Rug in Chattanooga, TN is seeking an Installation Manager to oversee day-to-day installation operations, coordinate crews, manage schedules, and ensure a positive customer experience. The ideal candidate has a high school diploma and experience in flooring or construction, plus strong organizational, communication, and problem-solving skills.

You will work with subcontractors and internal teams to keep installations on time and on budget.

Qualifications

• Experience in flooring, construction or installation.
• Strong organizational, communication and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and make decisions.
• Strong customer service skills.
• Comfortable working with subcontractors and field personnel.

Responsibilities

• Manage and coordinate daily installation crews based on their skills, availability, and workload.
• Review work orders, drawings, layouts, materials, and installation requirements with installers before they leave for the day.
• Communicate daily and next-day schedules with installers and the warehouse.
• Monitor completed and outstanding work and address scheduling or installation issues as they arise.
• Maintain the installation schedule approximately one week in advance and adjust it as needed to balance workloads.
• Review installer paperwork and pay sheets and resolve discrepancies in a timely manner.
• Assist with onboarding and setup of new subcontractors.
• Maintain strong working relationships with installers and subcontractors and assist with recruiting when additional installers are needed.
• Communicate with homeowners regarding installation timing, arrival estimates, and installation-related questions.
• Work closely with sales, office, warehouse, and field personnel to resolve issues and keep installations moving.
• Address installation and customer issues with a sense of urgency and ensure problems are followed through to resolution.
• Perform other duties as assigned.

Skills

Installation scheduling

Operations management

Customer service

Team coordination

Communication

Problem-solving

Education

High school diploma or equivalent

Job description

Rite Rug in Chattanooga, TN is seeking an Installation Manager to oversee day-to-day installation operations, coordinate crews, manage schedules, and ensure a positive customer experience. The ideal candidate has a high school diploma and experience in flooring or construction, plus strong organizational, communication, and problem-solving skills.

You will work with subcontractors and internal teams to keep installations on time and on budget.