Installation Operations Leader

Leafhome; Austin (TX); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Industry-best compensation packages

Health insurance

401k with company match

Paid time off

Career development

Parental leave

Employee discounts

Job summary

Leaf Home in Austin, TX is seeking an Installation Manager to lead the daily operations of the Installation department. You will manage customer scheduling, service resolution, training, and the local third-party installation network.

The role requires 3+ years in installation management and strong leadership, communication, and organizational skills. Competitive benefits and a supportive team environment accompany a strong compensation package.

Qualifications

• High School Diploma or equivalent required.
• 3+ years of experience in home construction, remodeling, and/or installation management.
• Proven ability to recruit, train, coach, and onboarding subcontractors.
• Excellent verbal and written communication skills.
• Must hold a valid driver\'s license.

Responsibilities

• Assign installation jobs to third-party installer network based on availability and geographic proximity using proprietary scheduling application when possible.
• Identify opportunities in daily operations to pull forward jobs and maximize speed to installation.
• Work with the customer to schedule jobs based on installer availability and customer preferences.
• Review and publish daily installation and service reports to identify wins and opportunities for improvement.
• Work with office administrative staff to ensure organized workflow of jobs from schedule to install completion.
• Partner with Service and Sales Operations teams to proactively address customer issues and resolve on first service call.
• Train, coach and develop installation employees and contractors both in the office and in the field.
• Improve subcontractor retention rates through impactful training and engagement.
• Responsible for driving proficiency and efficiency amongst installation subcontractors.
• Works with the Field Trainer on individual performance, abilities, and capacities of the installers.
• Partner with leadership on identifying systemic training gaps and propose solutions to address gap.
• Collaborate with all office and corporate functional teams.
• Recruit subcontractors as needed to expand installation capacity.
• Must hold a valid driver\'s license.
• Performs other duties as assigned by supervisor.

Skills

Leadership

Scheduling

Training

Communication

Team coordination

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Leaf Home in Austin, TX is seeking an Installation Manager to lead the daily operations of the Installation department. You will manage customer scheduling, service resolution, training, and the local third-party installation network.

The role requires 3+ years in installation management and strong leadership, communication, and organizational skills. Competitive benefits and a supportive team environment accompany a strong compensation package.