Installation Manager

Improveit Home Remodeling; Columbus (OH); On-site; USD 65,000 - 85,000; Full time

Job summary

Improveit Home Remodeling is seeking an Installation Manager to drive customer satisfaction by engaging installers, obtaining measurements for new installations, and handling warranty services. This role coordinates multiple departments to ensure on-time installations and total customer satisfaction.

The position emphasizes data-driven resource planning, process improvements, and close collaboration with the General Production Manager to optimize service delivery and product availability for

Responsibilities

• Recruit and select personnel for installer positions based on market needs and future growth.
• Hold Installers accountable to policies through inspections, scheduling and capacity management.
• Forecast resource needs and ensure efficient flow of installations daily.
• Develop and measure performance of initiatives to improve process efficiency and customer satisfaction.
• Identify opportunities to improve the customer experience.
• Collaborate with General Production Manager to implement system and process improvements for total customer satisfaction.
• Coordinate with vendors to ensure availability of products to meet deadlines.
• Use data to monitor and adjust resource needs across varying demand scenarios.
• Manage and resolve cross-functional issues and challenges.
• Mitigate and resolve customer escalations with urgency and focus on satisfaction.
• Obtain window and bathroom remodeling measurements for new projects and translate into applications.
• Perform warranty services on completed projects.
• Maintain focus on the big picture.

Job description

This is not a remote role.

Position Overview

The Installation Manager is responsible for driving customer satisfaction through installer engagement, obtaining measurements for new installations, performing warranty services, and business process improvement. The Installation Manager will coordinate and leverage the resources of multiple departments under his/her direction to achieve on‑time installation and 100% customer satisfaction.

Essential Job Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Recruit and select personnel for installer positions based on needs in the market and future growth within the market


• Hold Installers accountable to established policies through inspections, scheduling, and capacity management


• Perform analysis to accurately forecast resource needs and efficient and effective flow of installations through the pipeline on a daily basis


• Develop, implement, and measure the performance of process initiatives in relation to process efficiency and customer satisfaction


• Identify, evaluate, and recommend opportunities for improving the customer experience


• Partner with the General Production Manager to identify, define and implement needed system and process improvements that promote total customer satisfaction


• Coordinate closely with established vendors to ensure availability of products needed to meet established service delivery deadlines


• Leverage data to monitor and recommend resource needs to execute strategy within varying demand scenarios


• Manage and resolve cross-functional issues and challenges


• Mitigate and resolve customer escalations with urgency, determination and focus on achievement of total customer satisfaction


• Obtain window and bathroom remodeling measurements for new projects and translate those into a variety of applications


• Performing warranty services on completed projects


• Manage to the “big picture,