Installation Engineer

Artech Information System LLC; Littleton (CO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading IT staffing company is looking for a candidate responsible for the remote installation, configuration, and testing of managed services equipment. The role requires a background in customer support with a strong focus on providing a great experience to both internal and external customers. Ideal candidates will have an Associate's Degree or equivalent, entry-level certification (CCENT), and 2-4 years of related experience. This position may involve variable schedules and overtime as necessary.

Qualifications

• Associates Degree or Equivalent.
• Certifications: CCENT or other entry level industry certification.
• Generally requires 2-4 years of experience.

Responsibilities

• Responsible for installation, configuration, and testing of managed services equipment.
• Work with Off-net providers to troubleshoot connectivity issues.
• Train and mentor supported teams.

Job description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Summary

Responsible for the remote installation, configuration, and testing of managed services equipment for new customers, and replacement equipment for existing customers. Acts in compliance with industry and Company technical requirements, standards, policies, and procedures. Works under general supervision and may require training and detailed instructions for assigned tasks.

Core Responsibilities

• Configuration, turn-up, and testing of managed services equipment for day 1 customer installations.
• Configuration, turn-up, and testing of managed services equipment for day 2 support of existing customers.
• Provides a great experience to customers both internal and external.
• Work with Off-net providers to troubleshoot connectivity issues with circuits or vendor supplied Customer Premises Equipment (CPE).
• Use various software systems and applications to effectively troubleshoot issues and equipment relating to underlying network connectivity, as well as identification of configuration and other related issues with managed services equipment.
• Training and mentoring of supported teams.
• Collaborates with and fosters relationships with internal and external customers.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Qualifications

• Associates Degree or Equivalent
• Certifications: CCENT or other entry level industry certification
• Years of Experience: Generally requires 2-4 years or experience

Additional Information

For more information, Please contact

Artech information Systems LLC

360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960