Installation Coordinator: Scheduling & Customer Care

Ferguson Enterprises, Inc.; Nebraska; On-site; USD 21,000 - 38,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Dental insurance

Vision insurance

Parental leave

Job summary

Ferguson Enterprises, LLC is seeking an Installation Coordinator to proactively manage customer relationships, schedule events, and coordinate installation activities with internal teams. You will review orders, finalize pricing, and serve as the primary contact for issues and changes while maintaining accurate installation calendars.

The role requires installation coordination experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• Prior installation coordinating experience
• Ability to apply expert level product and installation knowledge
• Ability to organize and prioritize work and communicate effectively
• Ability to develop and maintain positive relationship with both internal and external customers

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy
• Provide formal and final pricing to customer for services requested
• Point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Skills

Installation coordination

Customer relationship

Scheduling

Microsoft Office

Job description

Ferguson Enterprises, LLC is seeking an Installation Coordinator to proactively manage customer relationships, schedule events, and coordinate installation activities with internal teams. You will review orders, finalize pricing, and serve as the primary contact for issues and changes while maintaining accurate installation calendars.

The role requires installation coordination experience, strong communication skills, and proficiency with Microsoft Office.