Installation Scheduler & Customer Liaison

Ferguson

Franklin (MA)

On-site

USD 21,256 - 46,080

Full time

14 days+

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Job summary

Ferguson, a Fortune 500 company, seeks an Installation Coordinator in Franklin, MA to support customers and field teams with scheduling, orders, and installation coordination. Schedule: Monday–Friday, 8:30am–5:00pm; Pay: starting at $20 per hour.

Responsibilities include building relationships with customers, collaborating with sales, reviewing work orders, coordinating events, updating the Installation Calendar, tracking installations, and handling inquiries and pricing.

Qualifications

Prior installation coordinating experience is strongly preferred.
Ability to learn appliance products and installation.
Ability to organize, prioritize work and communicate effectively.
Ability to develop and maintain positive relationships with customers.
Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint).

Responsibilities

Proactively develop and maintain relationships with an assigned customer base.
Collaborate with sales teams to understand customer requirements.
Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability.
Contact customer for scheduling of events: pre-site, delivery and installation.
Update Installation Calendar with pertinent job condition.
Track and record number of installations by product type.
Receive pre-site notes, exit checklist, change orders, pictures and invoices; provide pricing and act as liaison.
Write credit memos and sales orders as needed for returns and rescheduled appointments.