Appliance Installation & Scheduling Coordinator

Ferguson Enterprises, Inc.; Sheridan, Northern (CO, KY); Hybrid; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Employee discounts

Job summary

Ferguson Enterprises, LLC is seeking an Installation Coordinator to proactively develop and maintain relationships with an assigned customer base, coordinate with sales, review work orders, and schedule pre-site, delivery and installation activities.

The role requires strong organizational and communication skills, with familiarity in Microsoft Office. This position offers a schedule of Monday through Friday, 7am to 4pm, and a starting wage of $23/hour or more based on experience.

Qualifications

• Prior installation coordinating experience is strongly preferred.
• Ability to apply expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Ability to develop and maintain positive relationship with both internal and external customers.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy
• Provide formal and final pricing to customer for services requested
• Point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Skills

Installation coordination

Product knowledge

Organization & prioritization

Customer relationships

Tools

Microsoft Office

Job description

Ferguson Enterprises, LLC is seeking an Installation Coordinator to proactively develop and maintain relationships with an assigned customer base, coordinate with sales, review work orders, and schedule pre-site, delivery and installation activities.

The role requires strong organizational and communication skills, with familiarity in Microsoft Office. This position offers a schedule of Monday through Friday, 7am to 4pm, and a starting wage of $23/hour or more based on experience.