Installation Scheduler & Customer Liaison

Ferguson; Vista (CA); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Life insurance

401(k) with company match

Mental health coverage

Parental leave

Job summary

Ferguson in Vista, CA is seeking an Installation Coordinator to manage scheduling, coordinate with customers and sales teams, and ensure accurate work orders for timely delivery and installation.

The role requires installation coordination experience, strong product knowledge, excellent organization and communication skills, and proficiency with Microsoft Office; on-site, Monday–Friday with potential overtime.

Qualifications

• Prior installation coordinating experience is strongly preferred.
• Ability to apply expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Ability to develop and maintain positive relationships with internal and external customers.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Skills

Installation coordination

Product knowledge

Time management

Customer relationships

Microsoft Office

Tools

Microsoft Office

Job description

Ferguson in Vista, CA is seeking an Installation Coordinator to manage scheduling, coordinate with customers and sales teams, and ensure accurate work orders for timely delivery and installation.

The role requires installation coordination experience, strong product knowledge, excellent organization and communication skills, and proficiency with Microsoft Office; on-site, Monday–Friday with potential overtime.