Installation Scheduler & Customer Success

FERGUSON; Franklin (VA); On-site; USD 21,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Job summary

Ferguson seeks an Installation Coordinator to support our customer base and field teams. You will proactively develop and maintain relationships with assigned customers, collaborate with sales, review work orders for accuracy, and coordinate pre-site, delivery and installation activities.

The role requires strong organizational and communication skills, experience with installation coordination, ability to learn appliance products, and proficiency in Microsoft Office.

Qualifications

• Prior installation coordinating experience is preferred.
• Ability to learn appliance products and installation processes.
• Strong organization, prioritization, and communication skills.
• Ability to develop and maintain relationships with customers and internal teams.

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services
• Collaborate with sales teams to understand the customer requirements
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability
• Contact customer for scheduling of events: pre-site, delivery and installation
• Update Installation Calendar with pertinent job condition
• Track and record number of installations by product type
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints
• Write credit memos and sales orders as needed for returns and rescheduled appointments

Skills

Installation coordination

Customer relationship management

Communication skills

Organizational skills

Microsoft Office

Tools

Microsoft Office

Job description

Ferguson seeks an Installation Coordinator to support our customer base and field teams. You will proactively develop and maintain relationships with assigned customers, collaborate with sales, review work orders for accuracy, and coordinate pre-site, delivery and installation activities.

The role requires strong organizational and communication skills, experience with installation coordination, ability to learn appliance products, and proficiency in Microsoft Office.