Installation Scheduler & Customer Success Liaison

Ferguson; Stone Mountain (GA); On-site; USD 20,664 - 53,919; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Ferguson is seeking an Installation Coordinator to join our Stone Mountain, GA team. This onsite role focuses on coordinating installations, maintaining strong customer relationships, and ensuring accurate scheduling and documentation.

You will collaborate with sales, review work orders, arrange pre-site visits, deliveries and installations, and manage pricing communication with customers. Proficiency in MS Office and strong communication are essential.

Qualifications

• Prior installation coordinating experience is strongly preferred.
• Expert level product and installation knowledge.
• Ability to organize and prioritize work and communicate effectively.
• Develop and maintain positive relationships with internal and external customers.
• Familiar with Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)

Responsibilities

• Proactively develop and maintain relationships with an assigned customer base, including key accounts and ensuring their satisfaction with our products and services.
• Collaborate with sales teams to understand the customer requirements.
• Review and modify work orders for accuracy of scope, clarity, required dates, customer contact information and product availability.
• Contact customer for scheduling of events: pre-site, delivery and installation.
• Update Installation Calendar with pertinent job condition.
• Track and record number of installations by product type.
• Receive pre-site notes, exit checklist, change orders, pictures and invoices for storage, and processing customer advocacy; Provide formal and final pricing to customer for services requested; Point of contact for questions, concerns, and/or complaints.
• Write credit memos and sales orders as needed for returns and rescheduled appointments.

Skills

Installation coordination

Product and installation knowledge

Organization & prioritization

Customer relationship management

Microsoft Office proficiency

Tools

Outlook

Word

Excel

PowerPoint

Job description

Ferguson is seeking an Installation Coordinator to join our Stone Mountain, GA team. This onsite role focuses on coordinating installations, maintaining strong customer relationships, and ensuring accurate scheduling and documentation.

You will collaborate with sales, review work orders, arrange pre-site visits, deliveries and installations, and manage pricing communication with customers. Proficiency in MS Office and strong communication are essential.