Production Coordinator

Floor Coverings International of Fresno; Fresno (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Company vehicle for work appointments

Supportive team environment

Fast-growing brand

Job summary

A leading flooring company is seeking a Production Coordinator to join their rapidly growing team. The ideal candidate will have over 15 years of flooring installation experience, along with project management and customer service expertise. You will coordinate with sales staff, manage installations, and ensure exceptional customer experiences. This full-time role offers a chance to be part of a reputable brand with a supportive team environment.

Qualifications

• 15+ years of flooring installation experience required.
• 5+ years of customer service experience required.
• 3+ years of project management experience necessary.
• Strong leadership abilities to manage installers effectively.

Responsibilities

• Coordinate with sales staff on project details and customer expectations.
• Accurately order products and follow up on deliveries.
• Schedule installations to match availability for customers and installers.
• Maintain ongoing communication with customers.
• Confirm project scope and compensation with installers.

Skills

Flooring installation experience

Customer service experience

Project management

Leadership

Organizational skills

Communication skills

Problem-solving

Self-motivation

Job description

Overview

We're hiring: Production Coordinator – Join Our Rapidly Growing Flooring Team!

At Floor Coverings International, our shop-at-home model lets customers get perfect new floors without ever leaving their home. With over 350,000 satisfied customers and a stellar 4.7-star average rating, we're growing six times faster than our competitors—and we need motivated, service-driven individuals to grow with us.

We’re currently hiring Production Coordinators across the country to help deliver top-tier flooring installation experiences that meet and exceed customer expectations.

Why You’ll Love This Role

• Full-time position
• Company vehicle provided for work appointments
• Be part of a fast-growing brand with a strong reputation
• Work with a supportive and mission-driven team

What You’ll Do

• Coordinate with sales staff weekly to align on project details and customer expectations
• Accurately order products and follow up on deliveries
• Schedule installations to match both customer and installer availability
• Maintain ongoing communication with customers to ensure transparency and satisfaction
• Confirm project scope and compensation with installers
• Conduct walk-throughs and collect final payments
• Ensure jobs are completed profitably and efficiently
• Resolve issues quickly and professionally
• Keep the showroom organized and assist with home shows and training
• Continuously seek better installers and improve job quality

What We’re Looking For

• 15+ years of flooring installation experience
• 5+ years of customer service experience
• 3+ years of project management experience
• Natural leadership with the ability to manage installers and resolve conflicts
• Highly organized and able to juggle multiple projects
• Strong communication and problem-solving skills
• Independent and self-motivated
• Professional and customer-focused demeanor
• Willingness to learn and grow in the flooring industry

Ready to take the next step in your career with a company that values service, integrity, and growth? Apply today and help us deliver beautiful floors and unforgettable customer experiences!