Installation Coordinator

Service Pros Installation Group, INC.

Greer (SC)

On-site

USD 38,000 - 58,000

Full time

30 hours ago

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Benefits offered by this job

Dental insurance

Disability insurance

Life insurance

Medical and Vision Insurance

401K Company Match

Paid Time Off

Holiday Pay

Job summary

Service Pros Installation Group, INC. is hiring a Flooring Installation Coordinator to serve as the customer-facing link between Lowe’s Installed Sales staff, our contractors, and customers.

You’ll review orders, schedule installs, and oversee the installation process to ensure satisfaction. You will manage communications, verify details with contractors, track deliveries, and follow up with customers to confirm outcomes.

Qualifications

HS diploma or GED required; customer service experience a plus.
Basic computer skills including MS Office and databases.

Responsibilities

Reviews work orders for accuracy and resolves issues.
Schedules customers and contractors for installations.
Reviews project details with contractors before installation.
Performs customer follow-up calls to ensure satisfaction.
Maintains inventory levels and stag es materials for crew loads.
Loads and unloads trucks as needed.

Skills

Customer service

Scheduling

Communication

Organization

Education

High school diploma or GED

Tools

Microsoft Excel

Database software

Job description

About Us

Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.

Description

Our Mission

We provide exceptional customer experiences through our passion for serving others.

Our Vision

We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.

Our Values

Stewardship
People
Integrity
Growth

Role Description

We are looking to hire someone in our Flooring Installation Coordinator position who enjoys their primary focus during their workday being customer service. The Flooring Installation Coordinator is a customer facing role and is responsible for partnering with Lowes Installed Sales staff and Service Pros Installation Groups Contractors to ensure customer satisfaction. The Flooring Installation Specialist is responsible for a variety of administrative support functions such as reviewing contracts, ensuring product delivery, scheduling installs, overseeing the installation process, and following up with customers to ensure satisfaction of flooring projects to name a few.

Essential Duties And Responsibilities

Reviews work orders for accuracy, verifies information, and resolves any labor and/or product issues.
Schedules customers and Contractors for installations and other appointments.
Reviews project details for each job with the appropriate Contractor prior to the installation.
Receives and solves customer complaints, issues, and performs customer follow-up calls.
Ensures inventory levels are maintained and stages materials for crew load outs.
Loads and unloads trucks with a forklift/pallet-jack/manually as needed.

Requirements

Qualifications

High school diploma or general education degree (GED) and one to two years related experience and/or training; Customer service experience is a plus.
Basic tech skills to use multiple computer screens, knowledge of database, spreadsheet, email and word processing software/Microsoft Office.
Must be able to remain organized and efficient to support the Contractors and customers.

Schedule

Day shift

Benefits