Installation Coordinator & Customer Liaison

Crew 2, Inc.; Duplainville (WI); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Short- and long-term disability

Life insurance

Flexible time off

8 paid holidays

Job summary

Crew 2, Inc. is seeking a Project Coordinator to serve as the primary liaison between customers and installation teams, ensuring a seamless, high-quality experience.

You will interface daily with installers, clients, service providers, and homeowners to support scheduling, communication, and issue resolution. The ideal candidate has an associate degree in a related field, strong communication and problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Requires associate degree or equivalent; bachelor's preferred.
• Experience coordinating installations or field service is a plus.
• Strong communication and stakeholder management essential.

Responsibilities

• Coordinate and manage daily installation schedules and timeframes.
• Proactively contact customers to review installation timing, requirements, and expectations.
• Respond promptly to incoming customer calls and service requests.
• Follow up post-installation to confirm satisfaction and close out service needs.
• Serve as the primary point of contact and problem solver when issues arise during the installation process.
• Demonstrate excellence in customer communications, ensuring all correspondence is professional, timely, and thoroughly documented.
• Coordinate and dispatch work orders to service providers daily.
• Communicate installation expectations to installers and ensure customers are prepared for service.
• Confirm completion of work and verify customer satisfaction.
• Foster a positive professional environment that supports service provider engagement, retention, and recruitment.
• Facilitate timely, respectful, and solution-focused conversations when addressing installer concerns.
• Ensure timely and accurate payment to service providers.
• Support the production team in achieving operational excellence and delivering exceptional customer outcomes.

Skills

Strong leadership

Excellent verbal and written comms

Interpersonal skills

Customer-focused

Crew2 programs knowledge

Building relationships

Problem-solving

Multi-tasking

Education

Associate degree in Business/Construction/PM or related field

Bachelor's degree preferred

Job description

Crew 2, Inc. is seeking a Project Coordinator to serve as the primary liaison between customers and installation teams, ensuring a seamless, high-quality experience.

You will interface daily with installers, clients, service providers, and homeowners to support scheduling, communication, and issue resolution. The ideal candidate has an associate degree in a related field, strong communication and problem-solving skills, and the ability to manage multiple priorities in a fast-paced environment.