Installation Project Coordinator: Scheduling & Liaison

Interior Logic Group; Indianapolis (IN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

401(k) match

Disability insurance

Life insurance

Flexible time off

Job summary

Crew2 in Indianapolis is seeking a Project Coordinator to act as the primary liaison between customers and the installation workforce, ensuring a seamless, high-quality installation experience. You will coordinate schedules, manage expectations, respond to service requests, and collaborate with installers and internal teams to drive customer satisfaction and timely payments.

Ideal candidates have an associate degree or equivalent experience, with a preference for a bachelor’s degree.

Qualifications

• Associate degree in Business, Construction Management, Project Management, or related field required; OR Equivalent combination of education and related work experience.
• Bachelor’s degree in a relevant field preferred.

Responsibilities

• Coordinate and manage daily installation schedules and timeframes.
• Proactively outreach to customers to review installation timing, requirements, and expectations.
• Respond promptly to incoming customer calls and service requests.
• Follow up post-installation to confirm satisfaction and close out service needs.
• Serve as the primary point of contact and problem solver when issues arise during the installation process.
• Demonstrate excellence in customer communications, ensuring all correspondence is professional, timely, and thoroughly documented.
• Maintain awareness of customer satisfaction metrics (VOC, cycle time) and the role this position plays in driving results.
• Coordinate and dispatch work orders to service providers daily.
• Communicate installation expectations to installers and ensure customers are prepared for service.
• Confirm completion of work and verify customer satisfaction.
• Foster a positive professional environment that supports service provider engagement, retention, and recruitment.
• Facilitate timely, respectful, and solution-focused conversations when addressing installer concerns.
• Ensure timely and accurate payment to service providers.
• Support the production team in achieving operational excellence and delivering exceptional customer outcomes.
• Collaborate closely with internal partners to strengthen service quality and elevate the Crew2 customer experience.

Skills

Communication

Customer service

Scheduling

Problem solving

Multi-tasking

Relationship building

Education

Associate degree

Bachelor’s degree preferred

Job description

Crew2 in Indianapolis is seeking a Project Coordinator to act as the primary liaison between customers and the installation workforce, ensuring a seamless, high-quality installation experience. You will coordinate schedules, manage expectations, respond to service requests, and collaborate with installers and internal teams to drive customer satisfaction and timely payments.

Ideal candidates have an associate degree or equivalent experience, with a preference for a bachelor’s degree.