Inside Service Support Technician

Dover Corporation; Chesterfield (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) savings plan

Medical, dental, and vision insurance

Paid time off

Employee assistance program

Job summary

A leading food retail manufacturer in Chesterfield, South Carolina is seeking an Inside Service Specialist to provide expert remote technical support and ensure effective communication between customers and service partners. The ideal candidate will have a high school diploma, extensive customer service experience, and technical knowledge in HVAC or refrigeration. This full-time on-site role offers a comprehensive benefits package and emphasizes problem-solving and customer advocacy.

Qualifications

• 2+ years of customer-facing experience in a business-to-business environment.
• 3+ years of experience in a call-center providing remote technical solutions.
• 2+ years with at least one DFR system to support DFR products.

Responsibilities

• Provide expert remote technical support to customers and service partners.
• Support Sales team in addressing product complaints.
• Coordinate between departments for problem resolution.
• Develop technical service bulletins for service partners.

Skills

Customer service

Problem-solving

Technical aptitude

Communication skills

Education

High School diploma or GED

Technical degree in HVAC or refrigeration

Tools

Salesforce

Microsoft Excel

Telephony systems

Job description

A leading food retail manufacturer in Chesterfield, South Carolina is seeking an Inside Service Specialist to provide expert remote technical support and ensure effective communication between customers and service partners. The ideal candidate will have a high school diploma, extensive customer service experience, and technical knowledge in HVAC or refrigeration. This full-time on-site role offers a comprehensive benefits package and emphasizes problem-solving and customer advocacy.