Inside Service Support Technician

Dover Corporation; Cullen (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) savings plan

Medical, dental, and vision insurance

Short-term and long-term disability insurance

Paid time off and employee assistance program

Job summary

A leading manufacturing company in South Chesterfield, VA is seeking an Inside Service Specialist. The role involves providing expert remote technical support to customers and service partners in a B2B environment. Ideal candidates will have experience in technical customer service and familiarity with DFR products. Strong communication skills and technical aptitude are crucial for success. This full-time position offers benefits including health insurance and a 401(k) plan.

Qualifications

• 2+ years in a customer-facing role in B2B.
• 3+ years in remote technical solutions in a call-center.
• Conversant with DFR systems.

Responsibilities

• Provide expert remote technical support.
• Support sales with product complaints and questions.
• Coordinate resolution activities across teams.

Skills

Excellent communication

Problem-solving

Customer service focus

Technical aptitude

Mechanical inclination

Education

High School diploma or GED

2 years technical degree or certification in HVAC

Tools

Salesforce

MS Office Suite

Job description

A leading manufacturing company in South Chesterfield, VA is seeking an Inside Service Specialist. The role involves providing expert remote technical support to customers and service partners in a B2B environment. Ideal candidates will have experience in technical customer service and familiarity with DFR products. Strong communication skills and technical aptitude are crucial for success. This full-time position offers benefits including health insurance and a 401(k) plan.