HVAC Technical Support Specialist — Desk-Based, Day Shift

Rise Technical; Winston-Salem (NC); On-site; USD 55,000 - 58,000; Full time

Benefits offered by this job

Bonus

Training and onboarding

Medical

Dental

Vision

401(k)

Fantastic Company Benefits

Job summary

A leading technical services company in Winston-Salem is seeking a Service Technician to transition from hands-on work to a customer-facing role. The position offers comprehensive training, a stable weekday schedule, and the chance to utilize technical expertise in a strategic capacity. Ideal candidates will have HVAC maintenance experience and a passion for customer support. This desk-based role provides career development opportunities with no weekend work.

Qualifications

• Prior experience in HVAC maintenance or troubleshooting.
• Seeking expert training and long-term career development.
• Ready to step off the tools into a more strategic, desk-based role.

Responsibilities

• Technical point of contact for customer support via phone, email, and SMS.
• Coordination and scheduling of Service Technicians and parts orders.
• Desk-based role with a weekday schedule.

Skills

HVAC maintenance

Troubleshooting

Customer support

Technical communication

Job description

A leading technical services company in Winston-Salem is seeking a Service Technician to transition from hands-on work to a customer-facing role. The position offers comprehensive training, a stable weekday schedule, and the chance to utilize technical expertise in a strategic capacity. Ideal candidates will have HVAC maintenance experience and a passion for customer support. This desk-based role provides career development opportunities with no weekend work.