HVAC Technical Support Specialist – Field Service

Dometic; Ashland (VA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) with company match

Tuition assistance

Paid maternity/paternity leave

Employee discounts on products

Job summary

A leading company in the mobile living industry is seeking an HVAC Technical Service Representative in Ashland, VA. You will provide technical advice on air conditioning and refrigeration products, assist customers with technical issues, and ensure effective communication. Ideal candidates have a high school diploma, 1-2 years of relevant experience, and strong problem-solving skills. The role offers a range of benefits including insurance and tuition assistance, all within a dynamic and inclusive environment.

Qualifications

• 1–2 years of manufacturing or field service experience with air conditioning and refrigeration equipment.
• Comfortable with computers and navigating programs.
• EPA Clean Air 608 Type I and II certificate.

Responsibilities

• Provide accurate technical assistance on Dometic core air conditioning products.
• Explain warranty processes and maintain organized notes of each call.
• Follow through to resolve customer issues.

Skills

Technical assistance on air conditioning products

Problem-solving

Strong written communication

Strong verbal communication

Attention to detail

Organizational skills

Education

High School graduate or equivalent

Job description

A leading company in the mobile living industry is seeking an HVAC Technical Service Representative in Ashland, VA. You will provide technical advice on air conditioning and refrigeration products, assist customers with technical issues, and ensure effective communication. Ideal candidates have a high school diploma, 1-2 years of relevant experience, and strong problem-solving skills. The role offers a range of benefits including insurance and tuition assistance, all within a dynamic and inclusive environment.