Inside Service Coordinator: Customer Success & Scheduling

RiseMe; Keene (NH); On-site; USD 45,000 - 60,000; Full time

Job summary

RiseMe in the United States is seeking a full-time Inside Service Coordinator to support our customer base in the USA service team. After completing a training program, you will handle quotations, scheduling, and collaborations with field engineers.

The ideal candidate is energetic, customer-focused, fluent in English, and comfortable using AI tools and Microsoft Office to improve productivity and deliver world-class service.

Qualifications

• College degree or equivalent with customer service experience in a professional setting.
• Proven experience in high-demand customer service.
• Strong written and spoken English communication.
• Willingness to lift 25 lbs to assist with spares and shipments.
• Interest in using AI tools to improve productivity and decision making.

Responsibilities

• Issue service quotations to customers.
• Track calibration frequency and outreach for past-due customers.
• Promote and quote service contracts.
• Initiate email campaigns promoting upgrades and services.
• Coordinate service visits with customers and field engineers.
• Maintain customer databases.

Skills

High energy level

Teamwork oriented

Clear communication with customers

Process improvement collaboration

CRM and service tools

Microsoft Office proficiency

English communication skills

Adaptability to procedures

Education

College degree with internship experience

High school diploma with customer service experience

Tools

CRM software

Microsoft Office

AI productivity tools usage

Job description

RiseMe in the United States is seeking a full-time Inside Service Coordinator to support our customer base in the USA service team. After completing a training program, you will handle quotations, scheduling, and collaborations with field engineers.

The ideal candidate is energetic, customer-focused, fluent in English, and comfortable using AI tools and Microsoft Office to improve productivity and deliver world-class service.