Bilingual Service Coordinator - Field Operations & Logistics

RiseMe; Town of Florida (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

RiseMe in Miami seeks a Service Coordinator to provide administrative support for the Service department and to coordinate field service activities.

The role involves processing service time jobs, handling warranty claims, training logistics, returns, and assisting in payments collection while collaborating with other departments to meet deadlines and maintain high customer satisfaction.

Qualifications

• This role requires an AA degree or equivalent with related experience or training.
• Fluent in English and Spanish to communicate with diverse stakeholders.
• Demonstrated ability to deliver high-quality customer service under deadlines.

Responsibilities

• Schedule service personnel for field assignments and manage logistics.
• Process warranty claims from distributors and coordinate PO issuance.
• Coordinate disposition of returned material (RMA) and issue status reports.
• Handle training logistics and assist in payments collection.
• Prepare reports and correspondence; maintain a safe work environment.

Skills

Communication

Customer service

Time management

Multitasking

Organized

Problem solving

Independent

Safety compliance

Education

Associate's Degree (AA)

Tools

SAP

Job description

RiseMe in Miami seeks a Service Coordinator to provide administrative support for the Service department and to coordinate field service activities.

The role involves processing service time jobs, handling warranty claims, training logistics, returns, and assisting in payments collection while collaborating with other departments to meet deadlines and maintain high customer satisfaction.