Customer Service & Logistics Coordinator

RiseMe; Goodyear (AZ); On-site; USD 38,000 - 54,000; Full time

Job summary

RiseMe in Goodyear, AZ is seeking a Service Coordinator to support the production service team. You will enter and track service work orders, keep account data accurate, and coordinate daily workforce plans to maximize efficiency.

You will respond to customer inquiries, generate reports on open orders including invoicing, and liaise with other departments to fulfill service needs. This role may involve sales of additional services and may visit customers\' premises.

Qualifications

• Requires a high school diploma or its equivalent.
• 1-3 years of related experience.
• May be entry level if some experience in the skill.

Responsibilities

• Enters and tracks service work orders and ensures account information and recorded data is accurate.
• Assists with development and coordination of daily workforce plans to maximize customer service and employee efficiency.
• Processes customer orders and monitors and updates customer information.
• Responds to customer inquiries and requests.
• Generates reports on open orders to facilitate their completion up to and including invoicing.
• Interviews customers to obtain information and explain available services.
• Coordinates customers' service needs with other departments as required to ensure customer service.

Job description

RiseMe in Goodyear, AZ is seeking a Service Coordinator to support the production service team. You will enter and track service work orders, keep account data accurate, and coordinate daily workforce plans to maximize efficiency.

You will respond to customer inquiries, generate reports on open orders including invoicing, and liaise with other departments to fulfill service needs. This role may involve sales of additional services and may visit customers\' premises.