Customer Service Coordinator

Technical Life Care Medical Company; Mounds View (MN); On-site; USD 52,000 - 68,000; Full time

Job summary

Technical Life Care Medical Company in Minnesota is seeking a Customer Success Coordinator to support customer relationships, scheduling, and service operations from an in-office role.

The ideal candidate has 3+ years in customer success or scheduling, excels at high-volume coordination, and communicates clearly with hospitals and teams. Proficiency in Microsoft 365 and strong organizational skills are essential for coordinating travel, service projects, and timely follow-ups.

Qualifications

• 3+ years of experience in customer success, scheduling, operations, or coordination roles.
• Strong background in high-volume scheduling and customer communication.
• Proven ability to work independently and manage shifting priorities.
• High level of organization, accuracy, and responsiveness.
• Proficiency in Microsoft 365 (Outlook, Teams, Excel, Word)

Responsibilities

• Independently manage complex scheduling and coordination using Outlook calendars.
• Serve as a primary customer point of contact, providing proactive outreach and follow-up.
• Coordinate service projects, preventive maintenance schedules, and internal resources.
• Arrange technician travel including airfare, hotels, and itineraries.
• Identify and recommend additional services or upsell opportunities based on customer needs.
• Maintain accurate documentation and professional communication via email and Microsoft Teams.
• Collaborate closely with technicians, operations, and leadership to ensure service delivery.

Skills

Customer success

Scheduling

Operations

Coordination

Microsoft 365

Tools

Microsoft 365

Job description

About Us

Technical Life Care Medical Company is a trusted provider of biomedical equipment repair and maintenance. We are growing and looking for a Customer Success Coordinator to join our team and help us deliver top-tier service to hospitals, clinics, and healthcare facilities.

Position Summary

We are seeking an experienced Customer Success Coordinator to support customer relationships, scheduling, and service operations. This mid-level, in-office role requires strong judgment, responsiveness, and the ability to manage complex coordination independently in a fast-paced environment.

Key Responsibilities

• Independently manage complex scheduling and coordination using Outlook calendars
• Serve as a primary customer point of contact, providing proactive outreach and follow-up
• Coordinate service projects, preventive maintenance schedules, and internal resources
• Arrange technician travel including airfare, hotels, and itineraries
• Identify and recommend additional services or upsell opportunities based on customer needs
• Maintain accurate documentation and professional communication via email and Microsoft Teams
• Collaborate closely with technicians, operations, and leadership to ensure service delivery

Qualifications

• 3+ years of experience in customer success, scheduling, operations, or coordination roles
• Strong background in high-volume scheduling and customer communication
• Proven ability to work independently and manage shifting priorities
• High level of organization, accuracy, and responsiveness
• Proficiency in Microsoft 365 (Outlook, Teams, Excel, Word)
• Comfortable working with technology and adapting to new systems
• Experience coordinating travel arrangements preferred

Work Location

• In-office position