Customer Success & Service Ops Specialist

RiseMe; Nebraska; On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plan

Paid Holidays (11 per year)

Flexible PTO for exempt employees

HSA, FSA, and 401K matching plans

Paid sick time, disability insurance

Job summary

RiseMe is seeking a Customer Success Operations specialist in the United States (Nebraska) to drive onboarding and ongoing customer engagement. You will lead onboarding plans, coordinate installations, and contact inactive accounts to uncover growth opportunities, while guiding customers in using digital tools and portals.

Strong communication, 1–3 years in service ops, and familiarity with Google Suite and SAP are valued as you help optimize satisfaction metrics and regional workflows.

Qualifications

• Bachelor's degree in business, commerce, or related field.
• 1–3 years in service operations or customer-facing roles, ideally in a fast-paced or global organization.
• Proficiency with Google Suite; familiarity with SAP or similar ERP systems.
• Strong verbal and written communication with conflict-resolution focus.
• Detail-oriented with ability to manage multiple tasks and projects.

Responsibilities

• Develop and execute onboarding plans to guide new customers.
• Coordinate installation and training setup for ongoing engagement.
• Proactively reach out to inactive accounts and follow up on repair estimates.
• Assist customers with service portal registration and ongoing guidance.
• Manage service inbox inquiries and analyze customer satisfaction data for actionable improvements.

Skills

Customer success

Onboarding

Communication

Conflict resolution

Detail-oriented

Education

Bachelor's degree in business or related field

Tools

Google Suite

SAP

ERP systems

Job description

RiseMe is seeking a Customer Success Operations specialist in the United States (Nebraska) to drive onboarding and ongoing customer engagement. You will lead onboarding plans, coordinate installations, and contact inactive accounts to uncover growth opportunities, while guiding customers in using digital tools and portals.

Strong communication, 1–3 years in service ops, and familiarity with Google Suite and SAP are valued as you help optimize satisfaction metrics and regional workflows.