Account Manager - Electronics Tech Industry

Aviso, LLC; Fremont (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Vision benefits

401(k) retirement plan

Job summary

Aviso, LLC in the Bay Area seeks a detail-oriented Account Manager to serve as the primary contact for assigned client accounts, coordinating service schedules and ensuring high‑quality customer communication.

This inside‑sales role focuses on relationship maintenance, accurate CRM records in Salesforce, and scheduling coordination for on‑site visits and in‑house lab work, with commissions on booked schedules.

Qualifications

• 3+ years in account management, customer success, or sales support in a technical environment.
• Outstanding written and verbal communication with a customer‑first tone.
• Comfort with CRM systems (Salesforce preferred) and MS Office.
• Strong attention to detail and ability to manage multiple schedules independently.

Responsibilities

• Act as the lead contact for assigned clients, building long‑term relationships.
• Coordinate service schedules for on‑site visits and in‑house lab work; earn commissions on booked schedules.
• Draft articulate emails and provide thorough client communication beyond transactional replies.
• Maintain accurate CRM records and support back‑end retention efforts.
• Collaborate with off‑site technicians, sales managers, and leadership to sustain satisfaction metrics.

Skills

Account management

Customer success

Sales support

Communication

Organization

Education

Bachelor's Degree in Business, Sales, Communications, or related field

Tools

Salesforce

MS Office (Word, Excel, Outlook)

Job description

We're a specialized provider of high-precision electronic calibration and measurement services, is seeking a detail-oriented, highly articulate Account Manager to join their close-knit team of 10 in the Bay Area.

This is primarily an inside sales, account administration, and relationship-maintenance role—not a cold‑calling or heavy prospecting role. You will serve as the primary point of contact for assigned client accounts, ensuring seamless service coordination, accurate scheduling, and exceptionally high‑quality customer communication.

WHAT YOU'LL DO

• Account Management & Retention: Act as the lead point of contact for assigned clients. Build long‑term, trusting relationships through warm, proactive, and clear communication.
• Service Coordination & Scheduling: Coordinate annual and ad‑hoc service schedules for on‑site visits and in‑house lab work. Earn commissions on booked service schedules.
• Substantive Client Engagement: Deliver detailed, helpful, and thorough communication via phone and email (going beyond brief, transactional responses to truly answer client needs).
• Administrative & Sales Support: Maintain accurate CRM records (Salesforce), generate pricing quotes, compile equipment lists, and support internal sales operations on back‑end retention efforts.
• Cross‑Functional Collaboration: Partner with off‑site service technicians, sales managers, and company leadership to maintain high customer satisfaction metrics and fast turnaround times.

WHAT WE NEED

• Experience: 3+ years in account management, customer success, or sales support—preferably within electronics, calibration, manufacturing, or a related technical environment.
• Communication Skills: Outstanding written and verbal skills. Ability to draft articulate, comprehensive, and warm emails that reflect a customer‑first brand tone.
• Technical Mindset: Comfortable using CRMs (Salesforce preferred), MS Office (Word, Excel, Outlook), and quickly learning technical product/service terminology.
• Organizational Mastery: Strong attention to detail with the ability to manage multiple account schedules independently without daily supervision.
• Location: Local to the Bay Area with full‑time, 100% on‑site availability at the Northern California facility.

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in Business Administration, Sales, Communications, or a related field (or equivalent combination of education and hands‑on experience).

WHAT WE OFFER

• Base Salary: $100,000 – $110,000 depending on experience.
• Incentive Compensation: Monthly performance bonuses (focused on retention and scheduling) + Annual commission for organic account expansion/new business.
• Benefits: Comprehensive Health, Vision, and 401(k) retirement plan.
• Career Growth: Opportunities for professional advancement as the team and business expand.