Strategic Inside Account Manager - Tech Calibration

Aviso, LLC; Fremont (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Vision plan

401(k) retirement plan

Job summary

Aviso, LLC in the Bay Area is seeking an Account Manager to join a tight-knit team of 10. This inside role centers on account administration, service coordination, and relationship management to ensure seamless client service.

You will be the primary contact for assigned accounts, scheduling services, generating quotes, updating the CRM, and collaborating with field technicians and sales leadership to sustain high retention and smooth operations.

Qualifications

• 3+ years in account management, customer success, or sales support in electronics, calibration, or related technical field.
• Outstanding written and verbal communication; ability to draft articulate, warm emails reflecting a customer-first tone.
• Technical mindset; comfortable with CRMs (Salesforce) and MS Office; quick to learn product/service terminology.
• Strong attention to detail; able to manage multiple account schedules independently.
• Bay Area local; full-time, 100% on-site at Northern California facility.

Responsibilities

• Act as lead point of contact for assigned clients and build long-term relationships.
• Coordinate annual and ad-hoc service schedules for on-site visits and in-house lab work; earn commissions on schedules.
• Deliver detailed, helpful communication via phone and email beyond transactional responses.
• Maintain CRM records (Salesforce), generate pricing quotes, compile equipment lists, and support back-end retention efforts.
• Collaborate with off-site technicians, sales managers, and leadership to sustain high customer satisfaction and fast turnaround times.

Skills

Account management

Customer success

Sales support

CRM (Salesforce)

Communication

Organizational skills

Education

Bachelor's degree in Business Administration, Sales, Communications, or related field

Tools

Salesforce

MS Word

MS Excel

Outlook

Job description

Aviso, LLC in the Bay Area is seeking an Account Manager to join a tight-knit team of 10. This inside role centers on account administration, service coordination, and relationship management to ensure seamless client service.

You will be the primary contact for assigned accounts, scheduling services, generating quotes, updating the CRM, and collaborating with field technicians and sales leadership to sustain high retention and smooth operations.