Inside Sales & Technical Services Support – Fast-Paced Growth

Ovation Holdings Inc.; Signal Hill (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k) with employer match

Paid vacation and holidays

Job summary

PFT Alexander, part of Ovation Holdings, Inc., seeks an Inside Sales & Technical Services Support team member to back our sales teams. You will be the first contact for customers, move orders from quote to shipment, and help grow the business across Southern California.

Responsibilities include handling orders, providing product information, coordinating with vendors, and generating sales reports. The role requires a high school diploma and 4+ years in sales support or customer service.

Qualifications

• High school diploma or equivalent.
• 4+ years of experience in sales support or customer service.
• Experience in oil and gas industry or with industrial products preferred.
• Experience with QuickBooks or NetSuite, Excel and Outlook preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.

Responsibilities

• Answer customer calls and emails, handle orders, inquiries and complaints, and answer questions about products, services and warranties.
• Follow up on sales leads, route them to the right member of the sales team, and promote and sell products and services.
• Enter quotes, purchase orders and sales orders accurately, and track orders from entry through delivery.
• Contact vendors by phone and email to confirm pricing, availability and delivery dates.
• Ship and receive sales orders and purchase orders.
• Resolve billing issues, keep customer information and the client database accurate and up to date.
• Generate and analyze sales reports and progress reports, and prepare data, templates and presentations for sales meetings.

Skills

Excellent communication

Multitasking

Attention to detail

Organizational skills

Independent worker

Education

High school diploma or equivalent

Tools

QuickBooks

NetSuite

Microsoft Excel

Outlook

SharePoint

Job description

PFT Alexander, part of Ovation Holdings, Inc., seeks an Inside Sales & Technical Services Support team member to back our sales teams. You will be the first contact for customers, move orders from quote to shipment, and help grow the business across Southern California.

Responsibilities include handling orders, providing product information, coordinating with vendors, and generating sales reports. The role requires a high school diploma and 4+ years in sales support or customer service.