Customer Service Specialist: Fast-Paced Orders & Support

Talentify; La Mirada (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Talentify is seeking a customer service representative to thrive in a high-performance, customer-focused environment in La Mirada, CA. The role handles phone, email, and in-person requests while informing customers about prices and shipping timelines.

Responsibilities include data entry for total costs, quick responses to PO orders, and clear communication of sale terms at the quote or order stage. Collaboration with purchasing, manufacturing, and warehouse teams is essential to expedite

Qualifications

• Handles high-volume customer inquiries via phone, email, and in-person requests.
• Inform customers of prices, shipping dates, delays, and related details.
• Enter data to calculate total cost for customers.
• Respond to customer PO orders promptly and accurately.
• Explain terms of sale at quote or order.

Responsibilities

• Support customers to resolve complaints and discrepancies.
• Coordinate with purchasing, manufacturing, and warehouse to expedite or trace shipments.
• Process orders and provide stock ETAs.
• Process returns and coordinate credits/price adjustments.

Skills

Computer literacy

Bilingual EN/ES (optional)

Strong communication

Job description

Talentify is seeking a customer service representative to thrive in a high-performance, customer-focused environment in La Mirada, CA. The role handles phone, email, and in-person requests while informing customers about prices and shipping timelines.

Responsibilities include data entry for total costs, quick responses to PO orders, and clear communication of sale terms at the quote or order stage. Collaboration with purchasing, manufacturing, and warehouse teams is essential to expedite