Customer Success & Sales Support Specialist

OK International, Inc.; Cypress (CA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

401(k) contributions

Medical insurance

Dental insurance

Vision insurance

Wellness program

HSA

Disability insurance

Life insurance

Paid time off

Holidays

Vacation

Sick leave

Employee discounts

Employee assistance program

Counseling services

Commuter benefits

Job summary

OK International, Inc. is seeking a versatile Sales Support Specialist to join the sales team in Cypress, CA. You will handle calls, process orders, manage customer inquiries, and support distributors, ensuring accurate data entry and timely follow-ups.

The role emphasizes building productive relationships, providing quotes, coordinating shipments, and assisting the External Sales Teams. Strong communication, organization, and computer skills are essential to deliver exceptional service and

Qualifications

• 2+ years experience in Customer Service.
• Strong organizational skills with the ability to prioritize tasks efficiently while managing time effectively.
• Comprehensive computer application skills – Microsoft Office including Microsoft Project.
• Strong analytical, time management and organizational skills with ability to be detail oriented as well as strategic.
• Excellent oral and written skills.
• Exceptional customer service skills with a friendly attitude and professional demeanor.

Responsibilities

• Proactively call and respond to incoming calls from prospective customers and established customers and provide information about products and services to develop opportunities by assisting them in determining appropriate products or services to purchase.
• Recommend additional products or services to meet customer needs.
• Responds to customer requests and questions regarding service, products, and account information.
• Analyses and rectifies customer concerns using established procedures.
• May use computer to access and/or update customer records.
• Follow up leads and contact new customers to qualify the leads and develop opportunities.

Skills

Customer service

Organizational skills

Time management

Attention to detail

Communication skills

Tools

Microsoft Office

Microsoft Project

Job description

OK International, Inc. is seeking a versatile Sales Support Specialist to join the sales team in Cypress, CA. You will handle calls, process orders, manage customer inquiries, and support distributors, ensuring accurate data entry and timely follow-ups.

The role emphasizes building productive relationships, providing quotes, coordinating shipments, and assisting the External Sales Teams. Strong communication, organization, and computer skills are essential to deliver exceptional service and