Inside Sales Support Lead
Kinsley Power Systems
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Benefits offered by this job
Job summary
Metrie is seeking a Sales Support Manager to lead the regional Inside Sales team, ensuring exceptional customer service, accurate order processing, and optimized sales support operations. You will drive performance, coach staff, and partner with Sales, Operations, and Finance to strengthen the end-to-end order-to-delivery process.
The role is based in New Lenox, IL, with in-branch presence required five days a week and core hours 7 am–4 pm.
Qualifications
- Degree in Business, Sales, Marketing or related field or equivalent experience.
- 3–5 years of progressive sales, customer service or sales support experience with supervisory experience.
- Proven experience leading high-performing teams focused on service excellence and customer satisfaction.
Responsibilities
- Lead the regional Sales Support team and oversee service delivery, order processing, and daily performance.
- Manage call desk and order management tech including CRM platforms and workflow tools to improve efficiency.
- Drive measurable improvements in customer service outcomes, order accuracy, turnaround times, and first-contact resolution.
Skills
Education
Tools
Job description
Metrie is seeking a Sales Support Manager to lead the regional Inside Sales team, ensuring exceptional customer service, accurate order processing, and optimized sales support operations. You will drive performance, coach staff, and partner with Sales, Operations, and Finance to strengthen the end-to-end order-to-delivery process.
The role is based in New Lenox, IL, with in-branch presence required five days a week and core hours 7 am–4 pm.
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