Inside Sales & Customer Success Advocate

Metrie; Acworth (GA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Benefits package

401k match

Cross-functional teams

Development opportunities

Family-oriented culture

Job summary

Metrie is seeking an Account Representative based in Acworth, GA. You will deliver exceptional customer service, process orders, and manage inquiries. The role emphasizes building customer relationships and supporting sales with timely communications.

You will work in a team environment, with in-branch collaboration, and contribute to operational efficiency through accurate, proactive communication. Strong product knowledge and CRM proficiency are essential.

Qualifications

• High school diploma required.
• 1–2 years’ experience in administration or customer service preferred.
• Strong relationship builder with customer focus.
• Excellent verbal and written communication skills.
• Organized, able to manage multiple priorities.

Responsibilities

• Provide best-in-class customer service for inbound/outbound communications.
• Process orders and update customers on inventory and order status.
• Respond to inquiries with product knowledge, lead-times, and programs.
• Collaborate with Outside Sales to ensure consistent customer service.
• Support and promote safety and teamwork in the branch.

Skills

Customer service

CRM tools

Microsoft Excel

Office suite

Communication skills

Education

High school diploma

Business/Communications degree

Tools

CRM software

Microsoft Outlook

Excel

Job description

Metrie is seeking an Account Representative based in Acworth, GA. You will deliver exceptional customer service, process orders, and manage inquiries. The role emphasizes building customer relationships and supporting sales with timely communications.

You will work in a team environment, with in-branch collaboration, and contribute to operational efficiency through accurate, proactive communication. Strong product knowledge and CRM proficiency are essential.