Inside Support Supervisor - Lead, Mentor & Ops Excellence

SMC; Noblesville (IN); On-site; USD 55,000 - 72,000; Full time

Job summary

SMC in Noblesville, IN seeks an Inside Support Supervisor to lead a centralized sales support team, ensuring world class service as the single point of contact for customers, sales staff, and internal operations. The role emphasizes professionalism, collaboration, and effective communication.

Responsibilities include mentoring staff, setting department goals, conducting performance reviews, supporting recruiting, and aligning processes with corporate objectives.

Qualifications

• Associate degree or equivalent education/experience.
• Mentor and motivate staff to develop professional skills.
• Navigate corporate system software to meet internal/external needs.
• Effective time management to perform multiple duties.
• Strong written and verbal communication with customers and colleagues.
• 6+ years of relevant work experience.

Responsibilities

• Supervise Inside Sales Support team to meet department goals.
• Communicate with customers and sales personnel to address needs and questions.
• Support recruiting, hiring, and staffing to meet departmental goals.
• Develop employee reviews with performance metrics and career development plans.
• Lead teams on tasks, processes, and corporate directives.
• Minimal travel for training or customer support.

Skills

Mentoring

Leadership

Communication

Education

Associate degree

Job description

SMC in Noblesville, IN seeks an Inside Support Supervisor to lead a centralized sales support team, ensuring world class service as the single point of contact for customers, sales staff, and internal operations. The role emphasizes professionalism, collaboration, and effective communication.

Responsibilities include mentoring staff, setting department goals, conducting performance reviews, supporting recruiting, and aligning processes with corporate objectives.