Inside Sales & Customer Support Specialist

Graybar Electric Company; Michigan; On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

401(k) with company match

Paid Vacation

Paid Holidays

Employee ownership plan

Educational reimbursement

Career development programs

Job summary

Graybar Electric Company is seeking an Inside Sales Support/Customer Service Representative in Belleville, MI. The role involves serving as a key contact for customers, entering orders, handling requests, and providing timely, professional support.

Responsibilities include handling calls and written correspondence, promoting Graybar goods on inbound calls, assisting with product selection, and coordinating service requests such as order entry, pricing, expediting, billing, and claims.

Qualifications

• Strong communication skills.
• Ability to handle a variety of customer situations with enthusiasm and tact.
• Retail or counter sales experience preferred.

Responsibilities

• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner with follow-up.
• Take an active role in selling Graybar goods and services on inbound calls.
• Provide support on product selection and application.
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims.

Skills

Strong communication

Customer handling

Retail or counter sales experience

Education

High School education

2- or 4-year degree preferred

Job description

Graybar Electric Company is seeking an Inside Sales Support/Customer Service Representative in Belleville, MI. The role involves serving as a key contact for customers, entering orders, handling requests, and providing timely, professional support.

Responsibilities include handling calls and written correspondence, promoting Graybar goods on inbound calls, assisting with product selection, and coordinating service requests such as order entry, pricing, expediting, billing, and claims.