Inside Sales & Support Coordinator

UFP Industries, Inc.; Hamilton (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

UFP Industries, Inc. seeks an Inside Sales Coordinator I to develop new prospects and nurture existing customers, primarily by phone, to grow sales. You will support customers and account managers through frequent communication and help troubleshoot issues as they arise.

Under supervision, you’ll handle basic inquiries, solicit orders, and participate in market penetration using web-based leads. Occasional trade shows and reports are part of the role.

Qualifications

• Minimum of a high school diploma or equivalent.
• 0-2 years of experience, preferably in customer service.
• Working knowledge of Microsoft Office applications (Excel, Word, Outlook).
• Working knowledge of office equipment and computer proficiency.

Responsibilities

• Develops new prospects and interacts with existing customers primarily by phone to increase sales.
• Provides support to customers and account managers with frequent communication.
• Handles basic issues and refers more complex issues to higher-level staff.
• Solicits sales orders from existing customers via phone.
• Develops new customers via pull-through marketing and web-based leads.
• Executes market penetration strategies using web-based sales leads.
• Communicates sample needs for customers/dealers/contractors with the plant.
• Maintains positive relationships with distributors.
• Attends shows and product trainings as needed.
• Prepares various reports and correspondence as required.

Skills

Phone sales

Customer service

Communication

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

UFP Industries, Inc. seeks an Inside Sales Coordinator I to develop new prospects and nurture existing customers, primarily by phone, to grow sales. You will support customers and account managers through frequent communication and help troubleshoot issues as they arise.

Under supervision, you’ll handle basic inquiries, solicit orders, and participate in market penetration using web-based leads. Occasional trade shows and reports are part of the role.