Inside Sales Support Associate (Remote)

Keystone Technologies Inc; Lancaster (Lancaster County); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Inside Sales Support Associate to join their dynamic team. This permanent remote position offers the chance to collaborate closely with the Distributor Sales Team while ensuring exceptional customer experiences. The role requires lighting or electrical industry experience and involves sales analysis, managing price quotes, and maintaining customer relationships. The company values its employees and provides comprehensive benefits, including medical, dental, and a 401k plan. If you're passionate about sales and customer service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan with Company Match

Paid Time Off

Short-term Disability

Philanthropic Opportunities

Qualifications

• 1-2 years of sales experience in a similar inside sales role.
• Outstanding customer service skills with attention to rapid responses.

Responsibilities

• Analyze customer sales data to identify trends and opportunities.
• Initiate sales opportunities via outbound cold calling and inbound calls.

Skills

Sales Analysis

Customer Service

Analytical Skills

Problem-Solving

Verbal Communication

Education

Bachelor's in Business Administration

Tools

CRM Software

Job description

Career Opportunities with Keystone Technologies Inc

A great place to work.

Careers At Keystone Technologies Inc

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*This is a permanent remote position. Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week. Please do not apply unless you are able to travel to Headquarters during the first week of employment.

Must have lighting/electrical industry experience to be considered.*

The Opportunity:

The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. This position is responsible for safeguarding the customer experience and promoting Keystone’s Light Made Easy promise.

Who we are:

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy." We are an engaged and collaborative team where individuals are supported to reach their full potential.

Keystone's core values:

Wow Customers

Grow Passionately

Do Right

Value People

What we offer:

Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

Your Impact:

Sales analysis: analyze customer sales data to identify sales trends and opportunities with management

Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls

Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing

Serve as liaison between our Sales Agencies, Distributors & Territory Managers

Answer questions via email or phone regarding existing orders in a timely manner

Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies

Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner

What you bring:

Bachelor's in Business Administration or related field preferred

Lighting industry experience and product knowledgerequired

1-2 years of sales experience in similar inside sales role

Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations

Strong analytical and problem-solving skills

Demonstrated exceptional organizational skills and attention to detail

Ability to perform time-sensitive work environment

Comfortable with phone interaction with very good verbal communication skills

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.