Inside Sales Support Associate (Remote)

Keystone Technologies; Columbia (MD); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player in the lighting sector is seeking an Inside Sales Support Associate to join their remote team. This role involves collaborating with the Distributor Sales Team to enhance customer relationships and drive sales. You will analyze customer data, manage inquiries through effective communication, and support sales initiatives while ensuring a seamless customer experience. With a strong emphasis on teamwork and personal growth, this position offers a supportive environment where your contributions can make a significant impact. If you have a passion for sales and customer service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Life Insurance

Short-Term Disability

Philanthropic Opportunities

Qualifications

• 1-2 years of inside sales experience required.
• Must have lighting industry experience and product knowledge.

Responsibilities

• Analyze customer sales data to identify trends and opportunities.
• Initiate sales opportunities via outbound cold calling and inbound calls.

Skills

Customer Service Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Sales Experience

Education

Bachelor's in Business Administration

Tools

CRM Software

Job description

Join to apply for the Inside Sales Support Associate (Remote) role at Keystone Technologies.

3 days ago Be among the first 25 applicants.

This is a permanent remote position. Please note this position requires travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week. Do not apply unless you are able to travel during this period.

Must have lighting/electrical industry experience to be considered.

The Opportunity

The Inside Sales Support Associate works closely with the Distributor Sales Team to drive sales and maintain relationships with internal teams, external sales reps, and customers. The role promotes Keystone’s Light Made Easy promise and safeguards the customer experience.

Who We Are

Founded in 1945, Keystone Technologies is a third-generation family-owned business based in the Greater Philadelphia area. As a national leader in the lighting industry, we serve customers across the U.S. with a mission of "Light Made Easy." We foster an engaged, collaborative environment supporting individuals to reach their full potential.

Keystone's Core Values

• Wow Customers
• Grow Passionately
• Do Right
• Value People
• Challenge Convention

What We Offer

Our benefits include medical, dental, vision, voluntary and employer-paid life insurance, short-term disability, a 401(k) with company match, paid time off, and philanthropic opportunities.

Your Impact

• Analyze customer sales data to identify trends and opportunities with management.
• Initiate sales opportunities via outbound cold calling and inbound calls.
• Manage price requests and maintain customer records using CRM software.
• Serve as liaison between Sales Agencies, Distributors, and Territory Managers.
• Respond to questions regarding orders via email or phone promptly.
• Follow up on sample requests and quotes timely, per Keystone policies.
• Check order and stock availability, communicate updates to customers and stakeholders.

What You Bring

• Bachelor's in Business Administration or related field preferred.
• Lighting industry experience and product knowledge required.
• 1-2 years of inside sales experience.
• Outstanding customer service skills, quick response time, clear communication, and a drive to exceed expectations.
• Strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Ability to work in a time-sensitive environment.
• Comfortable with phone interactions and verbal communication skills.

Please note we do not accept unsolicited resumes from recruiters or employment agencies.