Inside Sales Support Associate (Remote)

Keystone Technologies; Harrisburg (Dauphin County); Remote; USD 45,000 - 65,000; Full time

Job summary

A leading company in the commercial lighting industry is seeking an Inside Sales Support Associate. This permanent remote position involves supporting the Distributor Sales Team, maintaining customer relationships, performing sales analysis, and ensuring outstanding customer service. Candidates should have experience in the lighting industry and strong analytical skills.

Benefits

Medical, dental, vision insurance

401k plan with company match

Paid time off

Qualifications

• 1-2 years of sales experience in a similar inside sales role.
• Lighting industry experience and product knowledge required.
• Outstanding customer service skills with strong communication.

Responsibilities

• Analyze customer sales data to identify trends and opportunities.
• Initiate sales opportunities with cold and inbound calls.
• Manage new price requests and maintain customer records.

Skills

Customer service

Analytical skills

Problem-solving

Communication skills

Organizational skills

Education

Bachelor's in Business Administration or related field

Job description

• This is a permanent remote position. Please note this position would require travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week. Please do not apply unless you are able to travel to Headquarters during the first week of employment.
  
  

Must have lighting/electrical industry experience to be considered.*

The Opportunity

The Inside Sales Support Associate position works closely with the Distributor Sales Team to drive sales and maintain crucial relationships with the internal team, external sales representatives, and customers. This position is responsible for safeguarding the customer experience and promoting Keystone’s Light Made Easy promise.

Who We Are

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. A national leader in the commercial and industrial lighting industry, Keystone reaches customers across the U.S. with its mission of "Light Made Easy." We are an engaged and collaborative team where individuals are supported to reach their full potential.

Keystone's Core Values

• Wow Customers
• Grow Passionately
• Do Right
• Value People
• Challenge Convention
  
  

What We Offer

Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

Your Impact

• Sales analysis: analyze customer sales data to identify sales trends and opportunities with management
• Outbound Phone Sales: initiating sales opportunities with both existing customers and new customers via both outbound cold calling and in-bound calls
• Price Quoting Management: managing new price requests and working within CRM (Customer Relationship Management) software system to maintain clean records of all customer information and pricing
• Serve as liaison between our Sales Agencies, Distributors & Territory Managers
• Answer questions via email or phone regarding existing orders in a timely manner
• Follow up on sample requests and new quotes in a timely manner consistent with Keystone policies
• Check availability on orders and stock and communicate to customers and internal stakeholders in a timely manner
  
  

What You Bring

• Bachelor's in Business Administration or related field preferred
• Lighting industry experience and product knowledge required
• 1-2 years of sales experience in similar inside sales role
• Outstanding customer service skills with attention to rapid responses, clarity in communications and a strong drive to exceed customer expectations
• Strong analytical and problem-solving skills
• Demonstrated exceptional organizational skills and attention to detail
• Ability to perform time-sensitive work environment
• Comfortable with phone interaction with very good verbal communication skills
  
  

Please note that we do not accept unsolicited resumes from recruiters or employment agencies.