Inside Sales Support Associate (Remote)

Keystone Technologies; Baltimore (MD); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Inside Sales Support Associate to drive sales and enhance customer relationships. This permanent remote position offers a unique opportunity to work closely with the Distributor Sales Team while promoting a customer-centric approach. You'll analyze sales data, initiate calls, and serve as a vital link between sales agencies and customers. With a commitment to fostering growth, this company provides a supportive environment where your contributions will directly impact the customer experience. If you have a passion for sales and a background in the lighting industry, this role is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan with Company Match

Paid Time Off

Short-term Disability

Philanthropic Opportunities

Qualifications

• Lighting industry experience and product knowledge required.
• 1-2 years of inside sales experience preferred.

Responsibilities

• Analyze customer sales data to identify trends and opportunities.
• Initiate sales via outbound cold calling and inbound calls.
• Manage price requests and maintain customer records.

Skills

Customer Service Skills

Communication Skills

Analytical Skills

Organizational Skills

Sales Experience

Education

Bachelor's degree in Business Administration

Tools

CRM Software

Job description

Join to apply for the Inside Sales Support Associate (Remote) role at Keystone Technologies

This is a permanent remote position. Please note this position requires travel to the Headquarters location (Lansdale, PA) for onboarding and training during the first week. Do not apply unless you are able to travel to Headquarters during the first week of employment.

Must have lighting/electrical industry experience to be considered.

The Opportunity

The Inside Sales Support Associate works closely with the Distributor Sales Team to drive sales and maintain relationships with internal teams, external sales representatives, and customers. The role focuses on safeguarding the customer experience and promoting Keystone’s Light Made Easy promise.

Who We Are

Founded in 1945, Keystone Technologies is a third-generation, family-owned company based in the Greater Philadelphia area. As a national leader in the commercial and industrial lighting industry, we serve customers across the U.S. with the mission of "Light Made Easy." We foster an engaged, collaborative environment where individuals are supported to reach their full potential.

Keystone's Core Values

• Wow Customers
• Grow Passionately
• Do Right
• Value People
• Challenge Convention

What We Offer

Our benefits include medical, dental, vision, voluntary and employer-paid life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

Your Impact

• Analyze customer sales data to identify trends and opportunities with management
• Initiate sales via outbound cold calling and inbound calls
• Manage price requests and maintain customer records in CRM
• Serve as liaison between Sales Agencies, Distributors & Territory Managers
• Respond to questions about orders promptly via email or phone
• Follow up on sample requests and quotes efficiently
• Check order and stock availability, communicating updates to customers and stakeholders

What You Bring

• Bachelor's degree in Business Administration or related field preferred
• Lighting industry experience and product knowledge required
• 1-2 years of inside sales experience
• Outstanding customer service skills and strong communication
• Strong analytical and organizational skills
• Ability to work in a time-sensitive environment
• Excellent verbal communication skills for phone interactions

Please note: We do not accept unsolicited resumes from recruiters or employment agencies.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Appliances, Electrical, and Electronics Manufacturing