Inside Sales Support Associate (Remote)

Keystone Technologies; Newark (DE); Remote; USD 40,000 - 55,000; Full time

Job summary

Join a leading company as an Inside Sales Support Associate, focusing on driving sales and maintaining customer relationships. This permanent remote position requires travel for onboarding. Ideal candidates will have lighting industry experience and strong customer service skills.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan with Company Match

Paid Time Off

Qualifications

• 1-2 years of inside sales experience required.
• Lighting industry experience and product knowledge are required.

Responsibilities

• Analyze customer sales data to identify trends.
• Initiate sales opportunities via outbound cold calling.
• Manage new price requests and maintain customer records.

Skills

Customer Service

Analytical Skills

Communication

Problem Solving

Education

Bachelor's in Business Administration

Job description

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• This is a permanent remote position. Please note this position requires travel to the Headquarters in Lansdale, PA for onboarding and training during the first week. Do not apply unless you can travel to Headquarters during this period.

Must have lighting/electrical industry experience to be considered.

The Opportunity

The Inside Sales Support Associate works closely with the Distributor Sales Team to drive sales and maintain relationships with internal teams, external sales reps, and customers. The role focuses on safeguarding the customer experience and promoting Keystone’s Light Made Easy promise.

Who We Are

Founded in 1945, Keystone Technologies is a third-generation, family-owned business headquartered in the Greater Philadelphia area. As a national leader in the commercial and industrial lighting industry, we serve customers across the U.S. with the mission of "Light Made Easy." We foster an engaged, collaborative environment where individuals are supported to reach their full potential.

Keystone's Core Values

• Wow Customers
• Grow Passionately
• Do Right
• Value People
• Challenge Convention

What We Offer

Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

Your Impact

• Analyze customer sales data to identify trends and opportunities with management.
• Initiate sales opportunities via outbound cold calling and inbound calls.
• Manage new price requests and maintain customer records using CRM software.
• Serve as liaison between Sales Agencies, Distributors, and Territory Managers.
• Respond to questions regarding orders via email or phone promptly.
• Follow up on sample requests and quotes timely, adhering to Keystone policies.
• Check order and stock availability, communicating updates to customers and stakeholders.

What You Bring

• Bachelor's in Business Administration or related field (preferred).
• Lighting industry experience and product knowledge are required.
• 1-2 years of inside sales experience.
• Outstanding customer service skills, rapid response, clear communication, and a drive to exceed expectations.
• Strong analytical and problem-solving skills.
• Exceptional organizational skills and attention to detail.
• Ability to work effectively in a time-sensitive environment.
• Excellent verbal communication skills for phone interactions.

Note: We do not accept unsolicited resumes from recruiters or employment agencies.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Appliances, Electrical, and Electronics Manufacturing