Inside Sales Support Associate (Remote)

Keystone Technologies; Wilmington (DE); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in the lighting industry seeks an Inside Sales Support Associate. This remote role involves collaborating with the Distributor Sales Team, driving sales, and ensuring excellent customer service. Candidates must have lighting industry experience and strong analytical skills. The position offers a comprehensive benefits package and opportunities for growth.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan with Company Match

Paid Time Off

Qualifications

• 1-2 years of inside sales experience required.
• Lighting industry experience and product knowledge required.

Responsibilities

• Analyze customer sales data to identify trends and opportunities.
• Initiate sales via outbound cold calling and inbound calls.
• Manage price requests and maintain customer records in CRM.

Skills

Customer Service

Analytical Skills

Communication

Education

Bachelor's in Business Administration

Job description

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Note: This is a permanent remote position. However, it requires travel to the Headquarters in Lansdale, PA for onboarding and training during the first week. Please do not apply unless you are able to travel during this period.

Must have lighting/electrical industry experience to be considered.

The Opportunity

The Inside Sales Support Associate works closely with the Distributor Sales Team to drive sales and maintain relationships with internal teams, external sales reps, and customers. This role promotes Keystone’s Light Made Easy promise and safeguards the customer experience.

Who We Are

Founded in 1945, Keystone Technologies is a third-generation, family-owned business based in the Greater Philadelphia area. As a leader in the commercial and industrial lighting industry, our mission is "Light Made Easy." We foster an engaged, collaborative environment where individuals are supported to reach their full potential.

Keystone's Core Values

• Wow Customers
• Grow Passionately
• Do Right
• Value People
• Challenge Convention

What We Offer

Our benefits include medical, dental, vision, voluntary life insurance, employer-paid group life insurance, short-term disability, a 401k plan with company match, paid time off, and philanthropic opportunities.

Your Impact

• Analyze customer sales data to identify trends and opportunities.
• Initiate sales via outbound cold calling and inbound calls.
• Manage price requests and maintain customer records in CRM.
• Serve as liaison between sales agencies, distributors, and territory managers.
• Respond to order inquiries promptly via email or phone.
• Follow up on samples and quotes timely per Keystone policies.
• Check order and stock availability, communicate status to customers and stakeholders.

What You Bring

• Bachelor's in Business Administration or related field preferred.
• Lighting industry experience and product knowledge required.
• 1-2 years of inside sales experience.
• Outstanding customer service skills, quick responses, clear communication, and a drive to exceed expectations.
• Strong analytical and problem-solving skills.
• Exceptional organizational skills and attention to detail.
• Ability to work effectively in a time-sensitive environment.
• Excellent verbal communication skills for phone interactions.

Please note that unsolicited resumes from recruiters or employment agencies are not accepted.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Appliances, Electrical, and Electronics Manufacturing