Inside Sales Specialist (Spare Parts)

NETZSCH Group; Exton (PA); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

STD

LTD

401k with Company match

Tuition reimbursement

Paid time off

Job summary

NETZSCH Premier Technologies, LLC in Exton, PA is seeking an Inside Sales Specialist to support customers in a direct service role. You will handle spare parts quotes, part identifications, and SAP order processing while maintaining proactive communication with customers.

The role emphasizes accurate quotations, order fulfillment, and coordination with Aftersales and Field Service teams, with an on-site base and hybrid option after training.

Qualifications

• Technical background with at least 6 months related experience or training/education in a technical field.
• Prior experience in a customer facing position is required.
• Excellent written and oral communication skills are required.
• Strong attention to detail and problem solving skills.
• Must be able to work on-site in Exton, PA with a hybrid (onsite/remote) schedule after training.

Responsibilities

• Direct and indirect sales of spare parts and equipment accessories.
• Assist customers with identification of parts.
• Provide quotations and process all received orders through SAP with appropriate paperwork.
• Prepare customer credits, return authorizations, and warranty replacement documents; update customers on delivery changes for open orders.
• Prepare customs papers as needed.
• Resolve issues related to over shipments, late shipments, or accounting problems.
• Coordinate with Field Service Engineers and Aftersales staff.
• Improve customer satisfaction through timely, enthusiastic communication to customers, end users, and sales personnel.
• Generate and monitor CRM cases related to customer requests.
• Assist Aftersales Manager as needed.

Skills

Customer service

Communication

Attention to detail

Problem solving

Technical background

Education

Technical field training

Tools

SAP

CRM systems

Job description

Company Description

NETZSCH Premier Technologies is a leading manufacturer of milling, mixing, dispersing, and classifying equipment. Located in Exton, PA, NETZSCH Premier Technologies is the North American subsidiary of the globally operated group of NETZSCH companies. With an extensive list of machines and a variety of processing solutions, NETZSCH is renowned as the longest standing provider of horizontal bead mills, and as an innovator in the field of fine grinding and dispersing.

Job Description

NETZSCH Premier Technologies, LLC is looking for an Inside Sales Specialist to support our customers in a direct customer service capacity. The primary functions of this position include internal spare parts quotes and order generation, communicating technical information related to spare parts, and general customer service pertaining to spare parts order fulfillment. Specifically, this position includes:

• Direct and indirect sales of all spare parts and equipment accessories
• Assist customers with identification of parts.
• Provide and prepare verbal and written quotations and process all received orders through SAP with appropriate paperwork.
• On a daily/weekly basis, prepare customer credits, return authorizations, and warranty replacement documents as well update customers on delivery changes for open orders.
• Prepare customs papers as needed.
• Solve problems involving over shipments, late shipments, accounting problems, etc.
• Work with Field Service Engineers and other NETZSCH Aftersales staff as needed.
• Improve overall customer satisfaction by providing timely, enthusiastic and thorough communication to all customers, end users, and outside sales personnel. This includes sister company affiliates and Technical Support staff.
• Proactively communicate with customers related to quote and order status regardless of positive or negative information.
• Generate and monitor cases in CRM system related to customer requests.
• Assist Aftersales Manager as needed.

Qualifications

Successful candidates will have a a technical background with at least 6 months related experience or training/education in a technical field. Prior experience in a customer facing position is also required. In addition:

• Excellent written and oral communication skills are required.
• The ability to display attentiveness, patience and empathy when dealing with customers and maintain a professional demeanor in stressful situations.
• Must have strong attention to detail, thoroughness and problem solving skills
• Must be able to work on-site in Exton, PA with the option for a hybrid (onsite/remote) schedule after training is complete.

Additional Information

NETZSCH offers a full benefits package to include

• medical
• dental
• vision
• Life
• STD
• LTD
• 401k with Company match
• tuition reimbursement
• paid time off

We are an Equal Opportunity Employer, including disability/vets.