Inside Sales Specialist (Spare Parts)

NETZSCH United States; Exton (PA); Hybrid; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision

401k with company match

Tuition reimbursement

Job summary

NETZSCH Premier Technologies, LLC is seeking an Inside Sales Specialist to support customers in spare parts quotes and order generation, and to provide technical information related to spare parts. This role primarily handles quotes, orders, credits, and warranty documents in SAP, with a focus on timely communication and customer satisfaction.

The position requires a technical background with at least 6 months of related experience or training, and prior customer-facing work.

Qualifications

• Technical background with 6 months related experience or training in a technical field.
• Prior experience in a customer facing position is required.
• On-site in Exton, PA with hybrid option after training.

Responsibilities

• Direct and indirect sales of spare parts and accessories.
• Assist customers with identification of parts.
• Provide and prepare verbal and written quotations; process orders in SAP.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Tools

SAP

Job description

Company Description

NETZSCH Premier Technologies is a leading manufacturer of milling, mixing, dispersing, and classifying equipment. Located in Exton, PA, NETZSCH Premier Technologies is the North American subsidiary of the globally operated group of NETZSCH companies. With an extensive list of machines and a variety of processing solutions, NETZSCH is renowned as the longest standing provider of horizontal bead mills, and as an innovator in the field of fine grinding and dispersing.

Job Description

NETZSCH Premier Technologies, LLC is looking for an Inside Sales Specialist to support our customers in a direct customer service capacity. The primary functions of this position include internal spare parts quotes and order generation, communicating technical information related to spare parts, and general customer service pertaining to spare parts order fulfillment. Specifically, this position includes:

• Direct and indirect sales of all spare parts and equipment accessories
• Assist customers with identification of parts.
• Provide and prepare verbal and written quotations and process all received orders through SAP with appropriate paperwork.
• On a daily/weekly basis, prepare customer credits, return authorizations, and warranty replacement documents as well update customers on delivery changes for open orders.
• Prepare customs papers as needed.
• Solve problems involving over shipments, late shipments, accounting problems, etc.
• Work with Field Service Engineers and other NETZSCH Aftersales staff as needed.
• Improve overall customer satisfaction by providing timely, enthusiastic and thorough communication to all customers, end users, and outside sales personnel. This includes sister company affiliates and Technical Support staff.
• Proactively communicate with customers related to quote and order status regardless of positive or negative information.
• Generate and monitor cases in CRM system related to customer requests.
• Assist Aftersales Manager as needed.

Qualifications

Successful candidates will have a a technical background with at least 6 months related experience or training/education in a technical field. Prior experience in a customer facing position is also required. In addition:

• Excellent written and oral communication skills are required.
• The ability to display attentiveness, patience and empathy when dealing with customers and maintain a professional demeanor in stressful situations.
• Must have strong attention to detail, thoroughness and problem solving skills
• Must be able to work on-site in Exton, PA with the option for a hybrid (onsite/remote) schedule after training is complete.

Additional Information

NETZSCH offers a full benefits package to include medical, dental, vision, Life, STD, LTD, 401k with Company match, tuition reimbursement and paid time off.

We are an Equal Opportunity Employer, including disability/vets.