Inside Sales Specialist (Spare Parts)

NETZSCH Grinding & Dispersing North America; Exton (PA); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD

LTD

401k with Company match

Tuition reimbursement

Paid time off

Job summary

NETZSCH Premier Technologies, LLC is seeking an Inside Sales Specialist to support customers in a direct customer service role. You will handle spare parts quotes and orders, process through SAP, and coordinate with Aftersales staff to ensure on-time delivery and accurate paperwork.

The role emphasizes excellent communication, attention to detail, and proactive customer engagement, with a path to hybrid on-site/remote work after training in Exton, PA.

Qualifications

• Technical background with 6 months related experience or training in a technical field.
• Excellent written and oral communication skills.
• Ability to be attentive, patient and empathetic with customers.
• Must work on-site in Exton, PA with hybrid option after training.

Responsibilities

• Direct and indirect sales of spare parts and equipment accessories.
• Assist customers with identification of parts and provide quotations.
• Process orders through SAP with proper paperwork.
• Prepare customer credits, returns, and warranty documents; update delivery changes.
• Prepare customs papers as needed.
• Resolve issues with over shipments, late shipments and accounting problems.
• Collaborate with Field Service Engineers and Aftersales staff.
• Improve customer satisfaction through timely, thorough communication.

Skills

Customer service

Communication

Attention to detail

Problem solving

Technical background

Education

Technical field training

Tools

SAP

Job description

NETZSCH Premier Technologies is a leading manufacturer of milling, mixing, dispersing, and classifying equipment. Located in Exton, PA, NETZSCH Premier Technologies is the North American subsidiary of the globally operated group of NETZSCH companies. With an extensive list of machines and a variety of processing solutions, NETZSCH is renowned as the longest standing provider of horizontal bead mills, and as an innovator in the field of fine grinding and dispersing.

Job Description

NETZSCH Premier Technologies, LLC is looking for an Inside Sales Specialist to support our customers in a direct customer service capacity. The primary functions of this position include internal spare parts quotes and order generation, communicating technical information related to spare parts, and general customer service pertaining to spare parts order fulfillment. Specifically, this position includes:

• Direct and indirect sales of all spare parts and equipment accessories
• Assist customers with identification of parts.
• Provide and prepare verbal and written quotations and process all received orders through SAP with appropriate paperwork.
• On a daily/weekly basis, prepare customer credits, return authorizations, and warranty replacement documents as well update customers on delivery changes for open orders.
• Prepare customs papers as needed.
• Solve problems involving over shipments, late shipments, accounting problems, etc.
• Work with Field Service Engineers and other NETZSCH Aftersales staff as needed.
• Improve overall customer satisfaction by providing timely, enthusiastic and thorough communication to all customers, end users, and outside sales personnel. This includes sister company affiliates and Technical Support staff.
• Proactively communicate with customers related to quote and order status regardless of positive or negative information.
• Generate and monitor cases in CRM system related to customer requests.
• Assist Aftersales Manager as needed.

Qualifications

Successful candidates will have a technical background with at least 6 months related experience or training/education in a technical field. Prior experience in a customer facing position is also required. In addition:

• Excellent written and oral communication skills are required.
• The ability to display attentiveness, patience and empathy when dealing with customers and maintain a professional demeanor in stressful situations.
• Must have strong attention to detail, thoroughness and problem solving skills
• Must be able to work on-site in Exton, PA with the option for a hybrid (onsite/remote) schedule after training is complete.

Additional Information

• medical
• dental
• vision
• Life
• STD
• LTD
• 401k with Company match
• tuition reimbursement
• paid time off

We are an Equal Opportunity Employer, including disability/vets.