Inside Sales

LeoForce; Tecumseh Township (MI); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Commission

Job summary

LeoForce is expanding its Inside Sales team and seeks a mid-level professional to drive OEM replacement parts sales. You will handle customer requests, prepare quotes, process orders, and ensure correct pricing and lead times.

You will use Epicor, MFG/PRO, and Salesforce to research parts, maintain machine serial accuracy, and coordinate handoffs to Field Service, Training, R&R, and Mold Sales.

Qualifications

• Associate’s degree or equivalent experience.
• 1–3 years in customer service, inside sales, or parts sales.
• Experience with industrial equipment or plastics machinery preferred.

Responsibilities

• Promote and sell OEM replacement parts to meet revenue and margin targets.
• Prepare accurate quotations and process part orders with correct pricing and lead times.
• Research parts and customer activity using Epicor, MFG/PRO, and Salesforce.
• Ensure requests are linked to correct machine serial numbers and accounts.
• Follow up on quotations to convert opportunities into orders.
• Coordinate handoffs to Field Service, Training, R&R, and Mold Sales; maintain cross‑department visibility.

Skills

Customer service

Inside sales

Parts sales

ERP systems

CRM systems

Mechanical understanding

Education

Associate’s degree or equivalent

Tools

Epicor

MFG/PRO

Salesforce

Job description

Experience: Mid Level

Salary: $65,000 - $65,000 per year

Job Details

Duties and Responsibilities

Parts Sales (Primary Function)

• Promote and sell OEM replacement parts in alignment with departmental revenue and margin targets
• Prepare accurate quotations and process orders for parts, ensuring correct pricing, lead times, and configurations
• Utilize internal systems (Epicor, MFG/PRO, and Salesforce) to research parts, machine history, and customer activity
• Ensure all parts requests are tied to correct machine serial numbers and customer accounts
• Drive timely follow-up on open quotations to convert opportunities into orders

Customer Request Intake & Evaluation

• Serve as the first point of contact for aftermarket customer requests
• Analyze customer needs to determine scope and proper path forward
• Ensure all requests include complete customer, machine, and application details prior to processing
• Eliminate incomplete or unclear requests by driving clarification before internal routing

Cross-Department Coordination (Controlled Handoff)

• Route non-parts opportunities to the appropriate department:
• Field Service for service execution and scheduling
• Training Department for operator and maintenance training
• R&R (Retrofit & Rebuild) team for system upgrades and rebuilds
• Mold Sales for molds and mold-related opportunities
• Maintain visibility and communication across departments to ensure alignment and responsiveness
• Utilize Salesforce to track opportunities, customer interactions, and handoffs across departments

Minimum Qualifications

Education and Experience

• Associate’s degree or equivalent experience
• 1-3 years in customer service, inside sales, or parts sales
• Experience with industrial equipment or plastics machinery preferred

Knowledge, Skills and Abilities

• Strong understanding of mechanical systems and replacement parts
• Ability to interpret customer needs and translate into actionable scope
• High attention to detail in quoting, order entry, and system accuracy
• Strong communication and organizational skills
• Ability to manage multiple requests in a fast-paced environment
• Working knowledge of ERP and CRM systems (Epicor, MFG/PRO, Salesforce)

A bit about us

My client is a growing manufacturing company who is looking to add to their Inside Sales team! They are looking to add multiple Aftersales Service Reps to their team who is responsible for the sale and support of OEM replacement parts while serving as the primary intake and coordination point for all aftermarket customer requests.

Why join us?

Compensation Up To $65,000 + Commision