Inside Sales Specialist Spare Parts

NETZSCH United States; Exton (PA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability (STD)

Long-term disability (LTD)

401k with company match

Tuition reimbursement

Paid time off

Job summary

NETZSCH Premier Technologies, LLC is seeking an Inside Sales Specialist to support customers in a direct service capacity. Responsibilities include quoting, order generation in SAP, and parts identification, with a hybrid on-site/remote schedule after training in Exton, PA.

The role requires a technical background and at least 6 months of related experience, plus strong communication skills and attention to detail. Comprehensive benefits are offered to support employee needs.

Qualifications

• Technical background in a technical field or related training/education.
• Prior experience in a customer-facing role is required.
• Strong written and oral communication skills are essential.
• Attention to detail and problem-solving abilities are required.
• Must be able to work on-site in Exton, PA with hybrid option after training.

Responsibilities

• Direct and indirect sales of spare parts and equipment accessories.
• Assist customers with parts identification.
• Prepare verbal and written quotations and process orders through SAP with proper documentation.
• Prepare customer credits, return authorizations, and warranty documents; update delivery changes.
• Prepare customs papers as needed.
• Resolve issues related to over shipments, late shipments, or accounting problems.
• Collaborate with Field Service Engineers and Aftersales staff as needed.
• Enhance customer satisfaction through timely, enthusiastic communication with customers and sales teams.
• Proactively inform customers about quote and order status, regardless of information.
• Create and monitor cases in the CRM system for customer requests.
• Assist the Aftersales Manager as needed.

Skills

Technical background

Customer-facing

Communication skills

Attention to detail

On-site Exton, PA

Education

Technical training

Tools

SAP

CRM systems

Job description

Job Description

NETZSCH Premier Technologies, LLC is looking for an Inside Sales Specialist to support our customers in a direct customer service capacity. The primary functions of this position include internal spare parts quotes and order generation, communicating technical information related to spare parts, and general customer service pertaining to spare parts order fulfillment. Specifically, this position includes:

• Direct and indirect sales of all spare parts and equipment accessories
• Assist customers with identification of parts.
• Provide and prepare verbal and written quotations and process all received orders through SAP with appropriate paperwork.
• On a daily/weekly basis, prepare customer credits, return authorizations, and warranty replacement documents as well update customers on delivery changes for open orders.
• Prepare customs papers as needed.
• Solve problems involving over shipments, late shipments, accounting problems, etc.
• Work with Field Service Engineers and other NETZSCH Aftersales staff as needed.
• Improve overall customer satisfaction by providing timely, enthusiastic and thorough communication to all customers, end users, and outside sales personnel. This includes sister company affiliates and Technical Support staff.
• Proactively communicate with customers related to quote and order status regardless of positive or negative information.
• Generate and monitor cases in CRM system related to customer requests.
• Assist Aftersales Manager as needed.

Qualifications:
Qualifications

Successful candidates will have a a technical background with at least 6 months related experience or training/education in a technical field. Prior experience in a customer facing position is also required. In addition:

• Excellent written and oral communication skills are required.
• The ability to display attentiveness, patience and empathy when dealing with customers and maintain a professional demeanor in stressful situations.
• Must have strong attention to detail, thoroughness and problem solving skills
• Must be able to work on-site in Exton, PA with the option for a hybrid (onsite/remote) schedule after training is complete.

Additional Information

NETZSCH offers a full benefits package to include medical, dental, vision, Life, STD, LTD, 401k with Company match, tuition reimbursement and paid time off.

We are an Equal Opportunity Employer, including disability/vets.