Inside Sales Specialist — Revenue Growth & Relationships

Casella Waste Systems, Inc.; Hermon (ME); On-site; USD 71,635,000 - 77,366,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K

Job summary

Casella Waste Systems, Inc. is seeking an Inside Sales Representative to drive revenue growth through proactive customer acquisition, retention, and service excellence.

You will engage prospects and existing customers by phone and email to understand needs, provide solutions, and ensure satisfaction. This role involves managing contracts, pursuing upsell opportunities, preparing quotes and proposals, coordinating with marketing and sales teams, and maintaining detailed CRM records in a

Qualifications

• Experience in inside sales or customer service or account management.
• B2B sales experience preferred.
• Proficiency with CRM systems (Salesforce or Dynamics 365) and MS Office.

Responsibilities

• Builds and nurtures strong relationships with assigned accounts to ensure satisfaction and retention.
• Manages contracts and account profitability, monitoring activity to prevent churn.
• Identifies upsell, cross-sell, and new business opportunities through outreach and lead conversion.
• Conducts sales calls and prepares quotes, proposals, and contracts to support the full sales cycle.
• Collaborates with marketing and sales teams to support campaigns and growth.
• Responds promptly to inquiries, resolves complaints professionally, and provides accurate service information.
• Maintains CRM records with interactions, pipeline progress, and metrics.
• Contributes to process improvements and participates in training.

Skills

Communication skills

Customer focus

Teamwork

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics 365

Microsoft Office

Job description

Casella Waste Systems, Inc. is seeking an Inside Sales Representative to drive revenue growth through proactive customer acquisition, retention, and service excellence.

You will engage prospects and existing customers by phone and email to understand needs, provide solutions, and ensure satisfaction. This role involves managing contracts, pursuing upsell opportunities, preparing quotes and proposals, coordinating with marketing and sales teams, and maintaining detailed CRM records in a