Inside Sales Specialist - Growth & Orders

Connection Technology Center Inc.; Town of Victor (NY); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health Insurance

Vacation Time

401K Plan With Employer Match

Summer Golf Membership To Bristol Harb

Summer Golf Membership To Bristol Harb

Job summary

Connection Technology Center Inc. in Victor, NY is seeking an Inside Sales Representative to drive customer relationships, handle quotes and orders, and support growth through proactive outreach. This on-site role emphasizes teamwork, product knowledge, and effective communication to convert inquiries into orders.

The ideal candidate has a business-related degree and customer service or call center experience, with a goal-oriented mindset and strong organizational skills.

Qualifications

• Bachelor's degree in Business, Marketing, or equivalent job-related experience.
• Customer service or call center experience is preferred.

Responsibilities

• Identify customers’ needs and make appropriate product recommendations.
• Assist with handling technical support calls.
• Develop a deep understanding of our products and services to effectively communicate their value proposition to potential customers.
• Partner with customers to understand their business, industry, and competition to present effective solutions.
• Cultivate and maintain strong relationships with clients by providing excellent customer service and addressing inquiries promptly via portal, email, and phone.
• Process customer purchase orders, ensuring accurate and timely entry into the company’s ERP system.
• Manage and update the sales pipeline in CRM software, ensuring accurate and up-to-date information on leads and opportunities.
• Monitor open orders and proactively address issues that may impact customer requirements, export compliance, or delivery expectations.
• Proactively identify and pursue new business opportunities through outbound calls, emails, and other communication channels.

Skills

Customer service

Sales processes

Communication

Time management

Relationship building

Teamwork

Education

Bachelor's degree in Business or Marketing

Job description

Connection Technology Center Inc. in Victor, NY is seeking an Inside Sales Representative to drive customer relationships, handle quotes and orders, and support growth through proactive outreach. This on-site role emphasizes teamwork, product knowledge, and effective communication to convert inquiries into orders.

The ideal candidate has a business-related degree and customer service or call center experience, with a goal-oriented mindset and strong organizational skills.