Inside Sales Representative

Connection Technology Center; City of Rochester (NY); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health Insurance

Vacation Time

401K plan with Employer Match

Summer golf membership to Bristol Harb

Job summary

Connection Technology Center in Victor, NY is seeking an Inside Sales Representative to cultivate customer relationships via inbound calls and emails, prepare quotes, enter orders, and follow through to final purchase orders.

You will collaborate with engineering and support teams, leverage CRM and ERP systems, and work in a fast-paced environment to grow revenue while delivering excellent service.

Qualifications

• Bachelor's degree or equivalent business experience preferred.
• Customer service or call-center experience is a plus.
• Ability to learn product features and articulate value to customers.
• Strong time management and organizational skills.

Responsibilities

• Cultivate relationships with customers via inbound calls and emails.
• Create quotes, enter orders, and follow through until PO receipt.
• Communicate product value and recommendations tailored to customer needs.
• Maintain accurate CRM records and monitor order status.
• Collaborate with cross-functional teams to resolve order issues.
• Identify opportunities for new business with outbound outreach.

Skills

CRM software

ERP system

Customer service

Sales process

Communication

Time management

Teamwork

Technical aptitude

Relationship building

Outbound/inbound sales

Education

Bachelor's degree in Business/Marketing

Tools

CRM software

ERP system

Job description

Are you a driven and results-oriented individual with a passion for sales? Our company is seeking a motivated Inside Sales Representative to join our dynamic team. As an integral part of our sales department, you will be responsible for cultivating relationships with customers via inbound phone calls and emails, creating quotes, entering orders, and following through until the purchase order is received. This role offers an exciting opportunity to work in a fast-paced environment, leverage your sales skills, and contribute to the growth of our business. If you have excellent communication skills, a competitive spirit, and a desire to excel in a sales-driven support role, we invite you to apply and be part of our success story.

About the Company

Connection Technology Center (CTC) is the global leader in the design & manufacture of cutting-edge vibration analysis hardware for machine condition monitoring. As a family-owned & operated business for 30 years, we are proud to play a crucial role in preventing operational disruptions, financial losses, and safety concerns for heavy industry. From small scale manufacturing to Fortune 500 companies in Paper & Pulp, Auto & Steel, Food & Beverage, Pharmaceutical, Mining and many more, our mission is to create products that help ensure seamless operational uptime and contribute to a safer, more efficient manufacturing future.

Main Responsibilities

Customer Support & Relationship Management

• Identify customers’ needs and make appropriate product recommendations.
• Assist with handling technical support calls.
• Develop a deep understanding of our products and services to effectively communicate their value proposition to potential customers.
• Partner with customers to understand their business, industry, and competition to present effective solutions.
• Cultivate and maintain strong relationships with clients by providing excellent customer service and addressing inquiries promptly via portal, email, and phone.

Order Management

• Process customer purchase orders, ensuring accurate and timely entry into the company’s ERP system.
• Manage and update the sales pipeline in CRM software, ensuring accurate and up-to-date information on leads and opportunities.
• Monitor open orders and proactively address issues that may impact customer requirements, export compliance, or delivery expectations.

Business Development & Sales

• Proactively identify and pursue new business opportunities through outbound calls, emails, and other communication channels.

Cross-Functional Collaboration

• Communicate effectively with internal teams to resolve order-related customer needs and improve overall customer satisfaction.
• Collaborate across teams to identify opportunities to improve order-entry processes and increase efficiency while maintaining accuracy and appropriate review.

Requirements

• Bachelor’s degree in Business, Marketing, or equivalent job‑related experience
• Customer service or call center experience is preferred.

Knowledge, Skills, and Abilities

• Goal‑orientated with a track record of meeting or exceeding sales targets.
• Familiarity with sales processes.
• Have technical aptitude and interest to learn company products and services to effectively communicate their feature and benefits to potential customers.
• Excellent time management and organizational skills.
• Ability to build and maintain relationships with customers, colleagues, and other stakeholders.
• Strong communication and interpersonal skills.
• Must be able to work individually as well as in a small team environment.

Work Location

This in-person position will work out of the Victor, NY facility.

Salary Range

Starting at $55K annually (Relevant experience and qualifications will be taken into consideration)

• Health Insurance
• Vacation Time
• 401K plan with Employer Match
• Summer golf membership to Bristol Harbour Private Golf Course

Connection Technology Center (CTC) is an equal-opportunity employer. NYS law prohibits discrimination because of age, race, creed, color, national origin, sexual orientation, military status, sex, disability, predisposing genetic characteristics, marital status, domestic violence victim status, carrier status, gender identity, prior conviction records, prior arrests, youthful offender adjudications or sealed records unless based upon bona fide occupational qualification or other exception, or any other protected characteristic as outlined by federal, state, or local laws.