Inside Sales Specialist - Electrical Products & Solutions

QED; Kingman (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare plans

Dental & vision

Paid time off

Paid parental leave

401(k) retirement savings with company

Professional development programs

Employee Referral Program

Employee Assistance Program (EAP)

Job summary

QED in Kingman, AZ is seeking an Inside Sales Representative to actively engage with customers by phone or in person to receive and solicit orders for electrical products. You will liaise with various departments, quote prices, and manage order processing while developing technical product knowledge.

The role requires strong communication, math skills, and a customer-focused approach. Competitive benefits and full-time employment are offered at QED.

Qualifications

• Ability to read, analyze and interpret general business periodicals, professional journals and technical procedures.
• Ability to effectively present information and respond to questions from small groups of managers, clients, customers, and the general public.
• Ability to perform math functions representative of the postion.
• Possess in depth knowledge of Codale computer systems, Microsoft Office, etc.
• Must be a team player and abide by Codale’s strong core values and beliefs.

Responsibilities

• Commuincate with customers by phone or in person to receive orders for products.
• Solicits sale of new or additional products.
• Practices good interpersonal relations, using tact, courtesy, a positive attitude toward customers and co-workers, pleasant telephone etiquette, and a general attitude as a representative of goodwill on behalf of the company.
• Liaison between the customer and Codale departments, including credit purchasing, warehouse, outside sales and management.
• Determines make, type, and quality of merchandise desired by being familiar with products sold in the department by use, vendor, location in warehouse, catalog and catalog number, other reference materials, and special selling points.
• Identifies and uses appropriate company and/or customer pricing systems.
• Make phone calls to regular and prospective customers to solicit orders.
• Describes or demonstrates product, using samples or catalog, and emphasizes salable features.
• Compiles lists of prospective customers for use as sales leads.
• Provides oral and written quotations or estimates of prices, terms and delivery for standard, complex or non-standard merchandise.
• Prepares cash or charge sales tickets with required identification, necessary information for customer, merchandise, price, and sales tax status for processing, shipment and delivery of merchandise in a timely manner. Follows up with any specific record-keeping requirements.
• Estimates date of delivery to customer, based on knowledge of own firm's delivery schedules.
• Purchases materials following approved purchasing procedures.
• Reviews complaints concerning billing or products sold, referring complaints to designated departments for investigation and resolution.
• Prepares correspondence and reports necessary for business transactions.
• Follow up on all quotations in an attempt to write the order, or receive input for use in future quotations.
• Handles difficulties with customers with diplomacy and seeks assistance when needed, to resolve customer order problems and complaints promptly.
• Acquires, uses and continuously develops personal technical knowledge of general and specialty merchandise items to assist customers and other company personnel.
• Other responsibilities may be assigned.

Skills

Reading & analysis

Public speaking

Mathematics proficiency

Codale computer systems

Team player

Microsoft Office

Tools

Microsoft Office

Job description

QED in Kingman, AZ is seeking an Inside Sales Representative to actively engage with customers by phone or in person to receive and solicit orders for electrical products. You will liaise with various departments, quote prices, and manage order processing while developing technical product knowledge.

The role requires strong communication, math skills, and a customer-focused approach. Competitive benefits and full-time employment are offered at QED.