Inside Sales Specialist – Customer Experience

Pool Corporation; Madison (AL); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

PTO & Holidays

Life Insurance

Parental Leave

Tuition Assistance

Employee Stock Plan

Employee Discounts

Performance bonuses

Job summary

POOLCORP is seeking an Inside Sales Associate in Madison, AL. You will assist customers at the counter and over the phone, process orders, and help ensure a smooth sales and pickup experience. You’ll build relationships while supporting showroom and basic warehouse operations.

This role involves answering product questions, recommending solutions, and managing invoices and payments. A strong customer service mindset and basic MS Office skills are essential.

Qualifications

• Must be 18 years or older and able to interact with customers most of the day.
• Excellent customer service attitude and comfortable interacting directly with customers.
• Strong computer skills, including MS Office.
• Ability to safely move products weighing up to 100 lbs using equipment.

Responsibilities

• Assists walk-in and phone customers with questions, orders and service needs.
• Accurately enters sales orders, generates invoices, and processes payments or credits.
• Recommend products and solutions based on customer needs and product availability.
• Evaluate warranty items at the counter per policy and customer needs.
• Provide an estimated delivery date based on vendor schedules.
• Pull, stage, and distribute customer orders; occasional RF scanner use.
• Restock showroom merchandise and support warehouse duties.
• Cross-train in receiving, shipping, and general branch operations.

Skills

Customer service

Computer skills

Weight handling

Team oriented

Education

High school diploma or GED

Tools

MS Office

RF scanner

Job description

POOLCORP is seeking an Inside Sales Associate in Madison, AL. You will assist customers at the counter and over the phone, process orders, and help ensure a smooth sales and pickup experience. You’ll build relationships while supporting showroom and basic warehouse operations.

This role involves answering product questions, recommending solutions, and managing invoices and payments. A strong customer service mindset and basic MS Office skills are essential.